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SIP Multimedia PC Client User Guide
[Standard—Nortel Networks Confidential]
If you have access to the SIP Personal Agent, you can view the features and
options available in your service package through Settings > Preferences.
Before you begin
You need the following items to start using the SIP Multimedia PC Client:
• a PC configured with the required minimum software and hardware, as
described in the following section
• Internet access and a connection that meets the minimum transmission speed
requirements, as described in the following section.
Minimum hardware and operating system requirements
• 550 MHz Pentium-class or equivalent processor
• Windows* 98(SE), Windows Me, Windows NT* 4.x with SP5, Windows
2000, or Windows XP
• 28.8 Kbps modem
• Microphone and full duplex sound card. [Note: Some laptops do not come
equipped with full duplex sound cards.]
• 48 MB free RAM (This requirement is in addition to the memory
requirements of the OS and other concurrent applications.)
• 60 MB free hard disk space
• 640x480 @8bpp (256 colors) VGA graphics card
Note: Your service package features won’t be available on your SIP
Multimedia PC Client until you sign-in.
Note: The SIP Multimedia PC Client can operate with the minimum
hardware and software requirements but the recommended requirements
will provide enhanced multimedia communications quality.
- SIP Multimedia PC Client 1
- User Guide 1
- Trademarks 2
- Restricted rights legend 2
- Statement of conditions 2
- Contents 5
- Chapter 2 6
- Chapter 4 7
- Chapter 5 8
- NN10041-112 10
- Audience 15
- Text conventions 15
- Acronyms 16
- Related publications 16
- How to get help 17
- Chapter 1 19
- Getting started 19
- Configurations 20
- SIP Multimedia PC Client Set 21
- Useful terms to know 22
- Network-based address book 23
- Presence 23
- Service package 23
- Before you begin 24
- Audio Test Call step 31
- Multimedia PC Client 33
- Main menu actions 36
- Status area 37
- Main buttons 37
- System tray icon 38
- Using online help 39
- Multimedia communication 41
- Receiving a call 43
- Answering a call 45
- Ending a call 47
- Holding a call 47
- Retrieving a held call 47
- Transferring a call 48
- Consult transfer 49
- Three-way calling 50
- Conference calling 51
- Sending instant messages 52
- Sending web pages 54
- Figure 19 Confirm Web push 55
- Using voice mail 56
- Accessing your voice mailbox 57
- Using voice mail functions 57
- Sending and receiving video 58
- Chapter 3 61
- Returning a missed call 62
- Checking your outbox 63
- Deleting call log entries 63
- Viewing an address book entry 65
- 3 Click Save 67
- Web Address of the entry 69
- Contacts Import window 72
- Managing your Buddies 74
- List of Buddies actions 75
- Screening calls 76
- Multimedia collaboration 83
- Initiating a collaboration 84
- Exchanging files 87
- Add File 88
- Whiteboarding 90
- Saving whiteboard drawings 91
- Restoring whiteboard drawings 91
- Advanced set-up 97
- Setting up your user profile 98
- Defining network settings 100
- Setting up video (optional) 104
- Disabling video transmission 106
- Custom video configuration 107
- Figure 57 Presence settings 117
- Setting the standby option 119
- Specifying a tool tips delay 119
- Configuring multiple profiles 123
- Figure 62 Profile Manager 124
- Chapter 6 127
- Troubleshooting 127
- “chipmunk” sound on my calls 128
- Collaboration problems 131
- Video problems 132
- Appendix A 135
- Button references 135
- Table 4 Main GUI buttons 136
- Incoming call control buttons 138
- Active call control buttons 138
- Table 6 Active call buttons 139
- Appendix B 141
- Hardware notes 141
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