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2-2

Template files

555-9001-316 Standard 1.0 February 1996

To develop a voice application that accesses the same information as a

terminal operator, you need to tell Meridian IVR 2.0/I how to execute the

same series of actions that the terminal operator executes. You provide this

information in ASCII files called template files.

Template files provide the layout and content of each screen in the host

application as the terminal operator sees them. Figure 2-1 compares a

transaction done by a terminal operator to one done by a customer calling into

a voice response system.

Note:

The first step performed by the terminal operator is not performed by

the action template. It is performed by the initial-action template (described

later in this chapter). The initial-action template handles the login and moves

the application to the appropriate screen to begin the transaction.

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Nortel Networks VT100 Manual de usuario Pagina 15