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China - Attendant Monitor
Contents
This section contains information on the following topics:
"Feature description" (page 407)
"Operating parameters" (page 408)
"Feature interactions" (page 408)
"Feature packaging" (page 411)
"Feature implementation" (page 411)
"Feature operation" (page 412)
Feature description
Attendant Monitor Function
Attendant Monitor is a customer defined option which allows the attendant
to monitor, in listen only mode, any established call involving a set or
trunk on the customer’s switch with or without the connected parties being
aware that monitoring is taking place (depends on the configuration of the
customer tone option).
The differences between the existing Busy Verify and Barge-In features and
the Attendant Monitor feature are the following:
•
Attendant Monitor provides a listen only path for the attendant.
•
There is no click sound given to the connected parties upon attendant
connection when the no tone option is configured.
•
The tone to the connected parties may or may not be given depending
on the new customer tone option for Attendant Monitor.
•
The display (if there is one) on any parties involved in the call does not
indicate that the attendant is monitoring.
Nortel Communication Server 1000
Features and Services Fundamentals — Book 2 of 6 (C)
NN43001-106 02.04 Standard
Release 5.5 9 May 2008
Copyright © 1994–2008, Nortel Networks
.
- Features and Services 1
- Fundamentals — Book 2 of 1
- Revision History 3
- July 2006 4
- April 2006 4
- January 2006 4
- Revision History 5 5
- December 1995 6
- July 1995 6
- October 1994 6
- July 1994 6
- Call Forward Busy 113 9
- Call Forward by Call Type 119 10
- Call Hold, Deluxe 195 17
- Call Hold, Permanent 209 18
- Call Park 215 18
- Call Party Name Display 231 20
- Call Pickup 247 21
- Call Pickup, Directed 253 22
- Call Redirection by Day 259 22
- Call Transfer 273 23
- Call Waiting Redirection 285 24
- Calling Party Privacy 321 28
- Camp-On 349 29
- Camp-On, Forced 357 30
- Camp-On, Station 367 31
- Card LED Status 373 31
- Centrex Switchhook Flash 379 32
- Charge Account, Forced 397 33
- China - Attendant Monitor 407 34
- CIS ANI Reception 473 36
- Collect Call Blocking 543 39
- Conference 559 39
- Console Operations 575 41
- Converged Office 607 43
- Corporate Directory 609 43
- 44 Contents 44
- New in this release 45
- 48 New in this release 48
- How to get help 49
- 50 How to get help 50
- Features and Software options 51
- Call Forward All Calls 89
- 92 Call Forward All Calls 92
- Feature interactions 93 93
- 94 Call Forward All Calls 94
- Do Not Disturb 96
- DPNSS1 Diversion 96
- Flexible Feature Codes 96
- Feature interactions 97 97
- 98 Call Forward All Calls 98
- Feature interactions 99 99
- Feature packaging 100
- Feature implementation 100
- NN43001-106 02.04 Standard 101
- Release 5.5 9 May 2008 101
- Feature operation 103
- 104 Call Forward All Calls 104
- Call Forward and Busy Status 105
- Operating parameters 106
- Feature interactions 107
- Call Forward Busy 113
- 114 Call Forward Busy 114
- Feature interactions 115 115
- 116 Call Forward Busy 116
- Call Forward by Call Type 119
- 122 Call Forward by Call Type 122
- Feature interactions 123 123
- Message Center 124
- 128 Call Forward by Call Type 128
- Contents 129
- Feature description 129
- 16-Button DTMF telephone 135
- Call Forward External Deny 137
- Group Hunt 145
- Message Centers 145
- Forward No Answer 151
- Feature interactions 155 155
- Feature interactions 157 157
- Meridian Mail Operator Revert 158
- Multi-Party Operations 159
- Network Intercom 159
- Call Forward Save on SYSLOAD 165
- Call Forward, Internal Calls 169
- Feature interactions 173 173
- Network Wide) 177
- Calling Party Privacy 179
- Traffic Measurements 180
- Set-based configuration 182
- Attendant-based configuration 183
- Feature Code 187
- Feature interactions 189 189
- Feature interactions 191 191
- Call Hold, Deluxe 195
- 200 Call Hold, Deluxe 200
- Conference (A03/A06, C6A) 204
- Exclusive Hold 204
- Switch Hook Flash 204
- Call Hold, Permanent 209
- Feature operation 213 213
- 214 Call Hold, Permanent 214
- Call Park 215
- Feature interactions 219 219
- 220 Call Park 220
- Feature interactions 221 221
- 222 Call Park 222
- 226 Call Park 226
- Call Party Name Display 231
- 232 Call Party Name Display 232
- 236 Call Party Name Display 236
- Feature interactions 237 237
- 238 Call Party Name Display 238
- 246 Call Party Name Display 246
- Call Pickup 247
- Feature interactions 249 249
- Call Pickup, Directed 253
- Pickup Class of Service 255
- Feature operation 257 257
- 258 Call Pickup, Directed 258
- Call Redirection by Day 259
- Feature interactions 261 261
- Call Transfer 273
- Feature interactions 275 275
- 276 Call Transfer 276
- Feature interactions 277 277
- 278 Call Transfer 278
- Feature interactions 279 279
- On Hold on Loudspeaker 280
- Periodic Pulse Metering 280
- Predictive Dialing 280
- Feature interactions 281 281
- 284 Call Transfer 284
- Call Waiting Redirection 285
- Feature interactions 287 287
- 288 Call Waiting Redirection 288
- Feature interactions 289 289
- 294 Call Waiting Redirection 294
- Feature interactions 299 299
- Feature interactions 301 301
- Conference Call 309
- Transfer Call 310
- Call on Hold 310
- 322 Calling Party Privacy 322
- Outgoing calls 324
- Incoming calls 325
- Tandem Calls 325
- Incoming ISDN calls 325
- Incoming non-ISDN calls 325
- Autodial 328
- Automatic Call Distribution 328
- Basic Rate Interface 328
- Feature interactions 329 329
- Conference 332
- Feature Group D 332
- Hot Line 332
- Feature interactions 333 333
- Feature interactions 335 335
- Directory Number 345
- Feature interactions 351 351
- 352 Camp-On 352
- Feature operation 355 355
- 356 Camp-On 356
- Camp-On, Forced 357
- 360 Camp-On, Forced 360
- 364 Camp-On, Forced 364
- Camp-On, Station 367
- Standalone case 371
- Network case 371
- 372 Camp-On, Station 372
- Card LED Status 373
- Centrex Switchhook Flash 379
- 386 Centrex Switchhook Flash 386
- Feature operation 393 393
- Feature operation 395 395
- Attendant Consoles 396
- Charge Account, Forced 397
- Feature interactions 399 399
- Charge Display at End of Call 403
- China - Attendant Monitor 407
- Feature interactions 409 409
- 410 China - Attendant Monitor 410
- Monitor a Trunk 413
- 414 China - Attendant Monitor 414
- China - Busy Tone Detection 415
- Feature interactions 423 423
- Busy Number Redial 425
- Task Summary List 425
- Customer Call Forward 427
- Task summary list 427
- Outgoing Call Barring 428
- China - Toll Call Loss Plan 439
- Gateways Enhancements 445
- Shared functionality 446
- Feature description 447 447
- Figure 5 447
- Feature description 449 449
- CIS ANI Reception 473
- Automatic ANI request 474
- Solicited ANI request 475
- 476 CIS ANI Reception 476
- Figure 6 476
- Feature description 477 477
- Figure 7 477
- ANI Gateways 478
- ANI Digits Display 479
- 486 CIS ANI Reception 486
- CIS Toll Dial Tone Detection 487
- Figure 10 488
- CIS network block diagram 488
- Feature description 489 489
- Figure 11 489
- Delivery 493
- Figure 13 494
- Feature description 495 495
- Figure 14 495
- Figure 15 495
- Figure 16 496
- Calling number information 497
- Calling name information 498
- Feature description 499 499
- System multi-group network 500
- CLASS feature operation 501
- Intergroup junctor capacity 502
- Feature description 507 507
- Feature description 509 509
- Feature interactions 515 515
- In-Band ANI 516
- Meridian 911 517
- Private Line Service 517
- CLASS: Visual Message Waiting 523
- Indicator 523
- Feature description 525 525
- Figure 18 525
- CLASS set is in idle state 525
- Figure 19 526
- Figure 20 526
- LD 30 and LD 32 530
- (A-CLID) 535
- Feature description 537 537
- Figure 21 537
- Collect Call Blocking 543
- 544 Collect Call Blocking 544
- Figure 22 544
- Feature interactions 547 547
- 554 Collect Call Blocking 554
- Conference Warning Tone 555
- Enhancement 555
- Feature Interactions 556
- 562 Conference 562
- Feature interactions 563 563
- 564 Conference 564
- Controlled Class of Service 565
- Dial Access to Group Calls 565
- 566 Conference 566
- Feature interactions 567 567
- 568 Conference 568
- Feature interactions 569 569
- Feature operation 573 573
- 574 Conference 574
- Console Operations 575
- 578 Console Operations 578
- Services 579
- Context-sensitive soft keys 585
- Feature restrictions 588
- Using call features 590
- Converged Office 607
- 608 Converged Office 608
- Corporate Directory 609
- Special characters 613
- Search/Edit screen features 613
- Corporate Directory views 613
- ListView 614
- CardView 614
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