Nortel Networks Call Center Telephone Manual de usuario Pagina 122
- Pagina / 191
- Tabla de contenidos
- SOLUCIÓN DE PROBLEMAS
- MARCADORES
Valorado. / 5. Basado en revisión del cliente
122 Chapter 9 Intelligent Overflow Routing
N0025637 01
Adding Overflow rules
1 Press ≤·°‹.
Enter the Call Center Administrator Mailbox number and
password,
and then press OK
.
2 Press OTHR
.
3 Press CC
.
4 Press SKILL
.
5 Enter the number of the skillset you want to change and press OK
.
6 The display shows whether the skillset is enabled or disabled.
You must disable the skillset before you make changes to it. To
disable the skillset Press CHNG
and press NEXT to continue.
7 Press NEXT
to continue.
8 Press OTHR
.
9 Press OVFLW
.
10 Press ADD
.
11 The display shows the Overflow rule number
Select whether you want the rule to apply to Day, Night or 24 Hour
mode. Day is the default.
12 Select TIME
if you want Overflow Routing to time how long the
call waits in the skillset before it goes to the destination that you
specify
or
select NOAGNT
if you want Overflow to apply if there are no agents
logged onto the skillset
or
select BOTH
if you want Overflow to apply if you want TIME and
NOAGNT
to apply.
13 Enter the time that a call waits in the skillset before it goes to the
destination that you specify and press OK
.
Log:
QUIT RETRY OK
Admin
MBOX AA OTHR
Admin
GLIST CCR CC
CC Admin
AGENT SKILL
OTHR
Skillset:
RETRY QUIT OK
Status: xxxxxxx
CHNG NEXT
Skill mbox pswd
RESET NEXT
Skillset Admin
PARM AGENT OTHR
Skillset Admin
ROUTE OVFLW UNCF
Overflow rules
ADD
CHNG DEL
<2>: MODE
DAY NIGHT 24HR
<2>: Method
TIME NOAGNT BOTH
<2>: Timeout:
RETRY OK
- Call Center 1
- Telephone Administration 1
- Contents 3
- Contents 8
- Chapter 1 9
- About Call Center 9
- What Call Center includes 10
- Related documents 13
- How to get help 14
- Chapter 2 15
- Using the dialpad 16
- About telephone buttons 17
- Feature codes 18
- To program a memory button 19
- Agent Feature Codes 21
- Chapter 3 23
- Reserved channels 26
- Setting Caller ID 27
- Configuring lines 29
- Chapter 4 35
- Call Center greetings 35
- CC greeting: 37
- Chapter 5 39
- Setting up skillsets 39
- Skillset properties 40
- Message for you 41
- Setting up a skillset 43
- Enabling a skillset 47
- Disabling a skillset 48
- Changing skillset properties 49
- Unconfiguring a skillset 53
- Chapter 6 55
- Setting up skillset mailboxes 55
- Indication telephone 56
- Opening a skillset mailbox 59
- Skillset mailbox password 61
- to select a greeting 65
- Accept msgs:Y 66
- 2 new 0 saved 70
- REC ADMIN 70
- No messages 72
- COMP MBOX EXIT 72
- Retrieving erased messages 73
- Replying to messages 74
- Chapter 7 77
- Deleting a destination number 97
- Adding a destination number 98
- N0025637 01 100
- Chapter 8 101
- Setting up agents 101
- Adding an agent 102
- Changing an agent 104
- Adding multiple agents 105
- Viewing agents in a skillset 110
- Logging an agent off 111
- Deleting an agent 112
- Resetting an agent password 113
- Chapter 9 115
- Intelligent Overflow Routing 115
- Example 1 117
- Example 2 117
- Example 3 118
- Example 4 118
- Example 5 119
- Example 6 120
- Example 7 120
- Example 8 121
- Adding Overflow rules 122
- Deleting Overflow rules 126
- Chapter 10 127
- Routing table administration 127
- Fax Detection 128
- Adding a Greeting step 130
- To add a Greeting step 131
- Adding a Distribute for step 134
- Adding a Goto step 135
- Adding a Transfer step 136
- Adding a Disconnect step 138
- 54 Press CHNG 142
- 55 Press OK 142
- Changing a routing table 145
- Modifying Routing Table steps 146
- Erasing a Routing Table 147
- Chapter 11 151
- Monitoring call activity 151
- To set up Silent Monitor 152
- Monitoring tips 153
- Monitoring skillsets 154
- Taking some Not Ready time 156
- Logging off 158
- Changing your password 158
- Supervisor Help 159
- Configuring Supervisor Help 161
- How to handle missed requests 162
- Chapter 12 163
- Routing Table administration 164
- Plan for busy times: 166
- Plan for slow times: 166
- Chapter 13 167
- Troubleshooting Call Center 167
- Agent problems 168
- Skillset problems 170
- Chapter 14 171
- Feature Codes 172
- Operator/Business Status 173
- Call Center skillsets 174
- Call Center agents 175
- Skillset assignments 176
- Skillset mailboxes 177
- Routing Tables 178
- Line answering 179
- Glossary 181
- 182 Glossary 182
- Glossary 183 183
- 184 Glossary 184
- Glossary 185 185
- 186 Glossary 186
- Numerics 187
Relacionado con productos y manuales para Software Nortel Networks Call Center Telephone
Software Nortel Networks NN43001-121 Manual de usuario
(304 paginas)
(304 paginas)
Software Nortel Networks 40M2420 Manual de usuario
(382 paginas)
(382 paginas)
Software Nortel Networks P0886629 Manual de usuario
(81 paginas)
(81 paginas)
Software Nortel Networks NN43001-504 Manual de usuario
(228 paginas)
(228 paginas)
Software Nortel Networks NN43001-106 Manual de usuario
(616 paginas)
(616 paginas)
Software Nortel Networks 8672ATME Manual de usuario
(162 paginas)
(162 paginas)
© 2020, manymanuals.es. Todos los derechos reservados | 0.081 s |
Manymanuals.com
Manymanuals.de
Manymanuals.fr
Manymanuals.it
Manymanuals.pl
Manymanuals.cz
Manymanuals.es
Manymanuals-pt.com
Comentarios a estos manuales