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7
How to get help
This chapter explains how to get help for Nortel products and services.
Finding the latest updates on the Nortel Web site
The content of this documentation is current at the time the product
is released. To check for updates to the latest documentation for
Communication Server (CS) 1000, go to w
ww
.
nortel.com
and navigate to
the Technical Documentation page for CS 1000.
Getting help from the Nortel Web site
The best way to get technical support for Nortel products is from the Nortel
Technical Support web site:
w
ww.nortel.com/support
This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. From this site, you can:
•
download software, documentation, and product bulletins
•
search the Technical Support Web site and the Nortel Knowledge Base
for answers to technical issues
• sign up for automatic notification of new software and documentation
for Nortel equipment
•
open and manage technical support cases
Getting help over the telephone from a Nortel Solutions Center
If you do not find the information you require on the Nortel Technical Support
web site, and you have a Nortel support contract, you can also get help over
the telephone from a Nortel Solutions Center.
In North Amer ica, call 1-800-4NORTEL (1-800-466-7835). Outside North
America, go to the following web site to obtain the telephone number for
your region:
w
ww.nortel.com/callus
Nortel Communication Server 1000
Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide
NN43001-321 01.05 Standard
Release 5.0 15 February 2008
Copyright © 2005-2008, Nortel Networks
.
- Communication Server 1000 to 1
- MCS 5100 Converged Desktop 1
- Type 2 Configuration Guide 1
- Revision history 3
- October 2006 4
- April 2006 4
- September 2005 4
- How to get help 7
- 8 How to get help 8
- Intended audience 10
- Conventions 10
- Related information 10
- Related information 11 11
- 12 Introduction 12
- Converged Desktop Services 13
- Scope of this document 14
- 16 Converged Desktop Services 16
- Making a call 19
- Receiving a call 22
- Click-to-Call 25
- 26 Converged Desktop Services 26
- Call walk-throughs 27
- Feature requirements 29
- Feature implementation 30
- ATTENTION 31
- Dialing plan issues 31
- Directory Number qualification 32
- Non-telephony-based SIP URIs 34
- 36 Converged Desktop Services 36
- Contents 37
- Introduction 37
- Mixed network example: UDP 37
- Sample network 38
- CS 1000 setup 39
- User setup 39
- Translation setup 39
- MCS 5100 setup 40
- Mixed network example: CDP 42
- CDS configuration: overview 47
- 48 CDS configuration: overview 48
- Configuring CS 1000 49
- CS 1000 Element Manager 57
- 58 Configuring CS 1000 58
- Figure 14 58
- Edit web page 58
- Figure 15 59
- SIP CD Services 59
- 60 Configuring CS 1000 60
- Figure 16 63
- CS 1000 SIP URI Map 63
- Verifying configuration 64
- Figure 17 65
- Figure 18 65
- Configuring MCS 5100 67
- Implementation summar y 68
- Implementation details 68
- Implementation details 69 69
- Figure 19 69
- Procedure 3 69
- 70 Configuring MCS 5100 70
- Figure 20 70
- Provisioning Client Login 70
- Figure 21 70
- Provisioning Client 70
- Implementation details 71 71
- Figure 22 71
- Figure 23 71
- Configure number qualifiers 72
- Implementation details 73 73
- Figure 25 73
- Figure 26 73
- 74 Configuring MCS 5100 74
- Figure 27 74
- MCS 5100 Number Qualifiers 74
- Procedure 4 74
- Configuring number qualifiers 74
- Configure a route list 75
- 76 Configuring MCS 5100 76
- Figure 29 76
- Implementation details 77 77
- Figure 30 77
- 78 Configuring MCS 5100 78
- Procedure 6 78
- Configure a Service Package 81
- 82 Configuring MCS 5100 82
- Procedure 7 82
- Configuring a Service Package 82
- Figure 33 82
- Procedure 8 83
- Figure 34 83
- 84 Configuring MCS 5100 84
- Figure 35 84
- 86 Configuring MCS 5100 86
- CS 1000 NRS operation 87
- Operation 88
- Gateway Endpoints 89
- Routing entries 90
- Operation 91 91
- 92 CS 1000 NRS operation 92
- Figure 41 92
- Operation 93 93
- Figure 42 93
- 94 CS 1000 NRS operation 94
- Figure 43 94
- Procedure 9 94
- Operation 95 95
- Operational logic 96
- 98 CS 1000 NRS operation 98
- Maintenance 99
- NN43001-321 01.05 Standard 100
- Release 5.0 15 February 2008 100
- MCS 5100 tools 101
- 102 Maintenance 102
- Figure 44 102
- Appendix A 103
- Phone-context strings 104
- Appendix B 107
- PC Client windows 107
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