Nortel Networks Personal Agent AS 5300 Manual de usuario descargar pdf (Pagina 69)

NN42040-105 Personal Agent User Guide

Understanding the Route wizard steps

The following table describes the steps to follow when you create a route using

the Personal Agent Route wizard.

Navigating the Route wizard

The following describes the buttons in the Route wizard:

• Next—go to the next step.

• Back— return to the previous page to make changes.

• Cancel—cancel the creation or modification of the route.

• Finish—complete a step.

• Save—save the route.

Using the Personal Agent Route wizard

To start the Personal Agent Route wizard, perform the following.

1 Click the Route button on the Personal Agent Quick Start page or on the top

navigation menu.

Step Specifies

Step 1: Initiate

action

Main action or actions that initiates the processing of the

route. There are two options to select from: When a call is

received or When an Instant Message is received. Select

the desired option by selecting the appropriate check box.

Step 2: Conditions

Call filtering conditions that are applied before the Actions

in Step 3 can take place.

Step 3: Actions

The actions performed when a call is received. Actions are

defined according to the services enabled in your service

package.

Step 4: Exceptions

Exceptions to the filtering conditions defined in Step 2.

Step 5: Finish

Name of the route, and whether the route should be active

and saved.

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Nortel Networks Personal Agent AS 5300 Manual de usuario Pagina 69