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435
Central Answering Position
Contents
This section contains information on the following topics:
"Introduction" (page 436)
"About the Central Answering Position" (page 436)
"CAP functionality versus M2250 functionality" (page 437)
"Key layout" (page 438)
"Key expansion modules" (page 439)
"Installing the key expansion module(s)" (page 441)
"Removing the key expansion module(s)" (page 443)
"Configuring your CAP" (page 444)
"Logging into and out of the ACD queue" (page 449)
"Small System configured in Position ID mode" (page 449)
"Small System configured in Agent ID mode" (page 449)
"Using common CAP features" (page 450)
"Conference" (page 450)
"Direct Station Select (BFS)" (page 451)
"Directory Number (DN)" (page 451)
"Display Queue (Disp Queue)" (page 452)
"Make Busy" (page 452)
"No Hold Conference (N. H. Conf)" (page 452)
"Override" (page 453)
"Park" (page 454)
"Privacy Release (Priv Rls)" (page 455)
"Program" (page 455)
"Transfer" (page 456)
"Other CAP features" (page 457)
Nortel Communication Server 1000
Communication Server 1000M and Meridian 1 Small System Installation and Commissioning
NN43011-310 01.04 Standard
Release 5.0 13 May 2008
Copyright © 2008, Nortel Networks
.
- Communication Server 1000M 1
- Revision history 3
- August 2005 4
- September 2004 4
- September 2003 4
- Revision history 5 5
- 6 Revision history 6
- NN43011-310 01.04 Standard 10
- Release 5.0 13 May 2008 10
- Preprogrammed data 373 11
- 12 Contents 12
- Contents 467 12
- Introduction 467 12
- About this document 13
- Applicable systems 14
- Intended audience 15
- Conventions 15
- Related information 16
- Related information 17 17
- 18 About this document 18
- Cabinet system equipment 19
- Cabinets 20
- Reserve power 23
- 24 Cabinet system equipment 24
- Figure 4 24
- NTAK75 battery box 24
- Small System Controller card 25
- PC Card interface 25
- Software daughterboard 26
- Security device 26
- IP daughterboards 27
- Fiber Expansion equipment 28
- Fiber Receiver card 28
- Fiber Expansion daughterboard 29
- 30 Cabinet system equipment 30
- Figure 12 30
- The NTDK84 Daughterboard 30
- Figure 13 30
- The NTDK85 Daughterboard 30
- SDI/DCH card 31
- ISDN and DTI packs 31
- Peripheral equipment cards 32
- Cables and wires 33
- AC power source 35
- Miscellaneous items 36
- Miscellaneous items 37 37
- Figure 15 37
- 38 Cabinet system equipment 38
- Chassis system equipment 39
- Chassis installation options 40
- Cable connectors 40
- Figure 16 41
- 42 Chassis system equipment 42
- Figure 17 42
- Figure 18 42
- Reserve power supply 45
- Software Daughterboard 46
- IP expansion 47
- 48 Chassis system equipment 48
- Converged Desktop 49
- Figure 20 53
- 58 Chassis system equipment 58
- Important safety instructions 59
- Bracing against earthquakes 63
- Figure 21 68
- Figure 22 69
- Figure 23 70
- Preparing for installation 71
- Readiness checklist 72
- 74 Preparing for installation 74
- Installing the Cabinet system 75
- Main power hookup 79
- Expanding an existing system 81
- Reconfiguring a system 82
- Reconfiguring a system 83 83
- Figure 27 85
- Figure 28 85
- Figure 29 87
- Procedure 5 88
- Figure 30 90
- Ground/Earth connection 90
- Installing the Chassis system 91
- Figure 31 92
- Figure 32 93
- Figure 33 96
- Figure 34 96
- Figure 35 97
- Mounting the cabinets 99
- Wall mounting 100
- Wall mounting 101 101
- Figure 36 101
- 102 Mounting the cabinets 102
- Figure 37 102
- Unlocking the latches 102
- Floor mounting 103
- 104 Mounting the cabinets 104
- Procedure 7 104
- Figure 39 104
- Floor mounting 105 105
- Figure 40 105
- Installing the pedestal 105
- 106 Mounting the cabinets 106
- Figure 41 106
- Mounting the chassis 107
- Items required 108
- Figure 42 109
- 110 Mounting the chassis 110
- Procedure 8 110
- Figure 43 110
- Figure 44 111
- 112 Mounting the chassis 112
- Figure 45 112
- Step Action 114
- Figure 47 115
- 116 Mounting the chassis 116
- Figure 48 116
- 120 Mounting the chassis 120
- Figure 51 120
- Figure 52 121
- Figure 53 121
- 122 Mounting the chassis 122
- Contents 123
- Introduction 123
- Adding a chassis expander 123
- Adding a chassis expander 125 125
- Figure 54 125
- CE-MUX/DS-30X bus cables 125
- Installing the system ground 127
- Figure 55 131
- Figure 56 132
- Figure 57 133
- NTBK80 grounding block 133
- Procedure 13 134
- Figure 58 135
- Cabinet system 137
- Power supplies 138
- Switch settings 139
- AC power supply installation 139
- AC power requirements 139
- Power supplies 141 141
- Figure 61 141
- AC power cable connection 141
- DC power supply installation 142
- Power supplies 143 143
- Figure 62 143
- Figure 63 144
- Power cord routing 144
- Power supplies 145 145
- Figure 64 145
- Figure 65 146
- Types of reserve power 147
- Figure 67 151
- Cable connections 151
- Procedure 17 151
- Figure 68 152
- ATTENTION 154
- Figure 70 155
- Procedure 18 155
- Figure 71 157
- Figure 72 158
- Figure 73 161
- Installing fiber expansion 163
- Figure 74 165
- Figure 75 167
- Procedure 22 167
- 168 Installing fiber expansion 168
- Figure 76 168
- Figure 77 169
- Figure 78 171
- 172 Installing fiber expansion 172
- Figure 79 172
- Fiber-optic cable connection 172
- Procedure 24 172
- Figure 80 173
- 174 Installing fiber expansion 174
- Figure 81 174
- Procedure 25 174
- 176 Installing fiber expansion 176
- Figure 82 176
- Figure 83 177
- 178 Installing fiber expansion 178
- Figure 84 178
- Installing IP expansion 179
- Figure 85 181
- 184 Installing IP expansion 184
- Figure 86 184
- Figure 87 185
- CAUTION WITH ESDS DEVICES 186
- 188 Installing IP expansion 188
- Figure 90 189
- Figure 91 189
- Cable ends and fiber coupler 189
- 190 Installing IP expansion 190
- 192 Installing IP expansion 192
- Figure 93 195
- Circuit cards 196
- NTAK02 SDI/DCH card 197
- NT8D14 Universal Trunk card 198
- NT8D15 E and M Trunk card 199
- NTAG26 XMFR card 200
- NT5K21 XMFC card 201
- Procedure 34 202
- Figure 95 202
- Set the jumpers 202
- Figure 96 204
- Circuit cards 205 205
- Figure 97 205
- Expansion Daughterboards 206
- Figure 98 208
- Circuit cards 209 209
- Figure 99 209
- Figure 100 210
- 48-port Digital Line Card 210
- Procedure 36 210
- NT8D02 Digital Line Card 211
- Digital Trunk cards 211
- Installing and connecting 213
- Terminal block requirements 214
- Procedure 38 215
- Figure 101 217
- Figure 102 218
- Figure 103 219
- Procedure 39 219
- Figure 104 221
- Figure 105 222
- Connecting the cables 223
- Figure 106 224
- Figure 107 226
- Figure 109 228
- Cross connections record 228
- PFTU installation 229
- Figure 111 232
- PFTU installation 233 233
- Figure 112 233
- PFTU control lead signals 234
- PFTU installation 235 235
- Ethernet network interfaces 237
- Modem setup requirements 238
- SDI ports 238
- SDI ports 239 239
- Figure 114 239
- NTBK48 port 0 signal leads 239
- Figure 115 240
- NTDK20 SSC card 241
- Figure 117 243
- Figure 118 244
- Procedure 44 245
- Figure 119 245
- Terminal setup 249
- Table 41 251
- VT420 setup values 251
- Table 42 252
- VT220 setup values 252
- J7 Jumper plug 253
- Figure 122 254
- Procedure 46 254
- Figure 123 255
- Connector J7 255
- Figure 124 256
- Ethernet connection 256
- Procedure 47 256
- Figure 125 257
- Starting the Chassis system 259
- Figure 126 260
- Startup procedures 261 261
- Procedure 49 261
- Voice Gateway Media Card 263
- Procedure 50 265
- PRT ELNK 267
- UPDATE DBS 267
- DIS ELNK 267
- ENL ELNK 267
- Configuring IP Line data 268
- Configuring IP Line data 269 269
- Figure 127 269
- Gateway Media Cards 270
- Installing software 273
- Software Installation Program 274
- Starting the program 274
- Function selection 274
- Keycodes 275
- Customer database 276
- Pre-Configured database 276
- Archived database 277
- Remote restored database 277
- Backed up Database 277
- Data loading 277
- Before you begin 278
- Dependency Lists 278
- Summary of steps 279
- 16 Modify License parameters 286
- Confirm License parameters 286
- 296 Installing software 296
- Survivability 297
- Description 298
- Switchover to survival mode 299
- Triggers 299
- Switchback from survival mode 300
- Survivability notification 301
- Telephones and terminals 301
- Remote TTY 303
- Database synchronization 303
- DWL command (download) 304
- EDD LCL command (local EDD) 304
- Description 305 305
- 306 Survivability 306
- Figure 133 306
- SWP command operation 306
- Description 307 307
- Figure 134 307
- RES command 307
- DAT command 308
- LOCK and UNLOCK commands 308
- Description 309 309
- Configuring for Survivability 310
- 312 Survivability 312
- Procedure 56 312
- Procedure 57 313
- 314 Survivability 314
- Procedure 58 314
- LD 21 to print the CDB 316
- Supported applications 317
- Peripheral Software Download 317
- 318 Survivability 318
- Ready to transmit 321
- 322 Survivability 322
- Connecting the telephones 323
- Cross-connecting telephones 325
- 326 Connecting the telephones 326
- Figure 136 326
- Figure 137 327
- Procedure 62 327
- 328 Connecting the telephones 328
- Procedure 63 328
- 330 Connecting the telephones 330
- Figure 138 331
- Procedure 65 331
- Connecting attendant console 331
- Activating telephones 336
- Telephone tones 337
- 338 Connecting the telephones 338
- Procedure 66 338
- Activating telephones 339 339
- Procedure 67 339
- 340 Connecting the telephones 340
- Procedure 68 340
- Activating telephones 341 341
- 342 Connecting the telephones 342
- Procedure 69 342
- Activating terminals on a DSL 343
- 344 Connecting the telephones 344
- Connecting the trunks 345
- Connecting trunks with PFTU 347
- Trunk connections 349
- Trunk connections (Europe) 353
- E and M TIE trunk card (RAN) 358
- E and M TIE trunk card (MUS) 358
- CO and DID trunk card 359
- Central Office trunk card 360
- Trunk connections (UK) 361
- 366 Connecting the trunks 366
- Procedure 72 366
- Procedure 73 367
- 368 Connecting the trunks 368
- Connecting an external alarm 369
- Alarm through a QUA6 PFTU 370
- Preprogrammed data 373
- Passwords and codes 374
- Default numbering plan 375
- First digits 376
- Important extension numbers 377
- Flexible Feature Codes 385
- Modem port 387
- Trunk routes 388
- Trunk models 389
- Model telephones 391
- Hotel and Motel telephones 392
- Health Care telephones 392
- M2008 model 99 393
- M2616 model 99 394
- M2000 series telephones 395
- M2317 model 20 395
- M2317 model 25 396
- M2009 model 21 397
- M2009 model 26 397
- M2112 model 22 398
- M2112 model 27 398
- M2018 model 24 398
- M2018 model 29 399
- Hotel and motel models 400
- Health care telephone models 400
- M2006 model 40 402
- M2006 model 41 402
- M2006 model 50 403
- M2008 model 40 406
- M2008 model 41 407
- M2008 model 50 407
- M2008 model 51 408
- M2008 model 52 408
- M2008 model 53 408
- M2216 ACD telephone models 409
- Digital telephone models 410
- M2616 model 40 413
- M2616 model 50 414
- M2616 model 51 414
- 416 Preprogrammed data 416
- Changing preprogrammed data 417
- Procedure 76 419
- Example: 420
- Printing model information 428
- Removing model telephones 429
- Modifying model trunks 430
- Changing a route access code 431
- Procedure 79 432
- Central Answering Position 435
- Key layout 438
- Key expansion modules 439
- Key expansion modules 441 441
- Figure 142 441
- Optional key expansion module 441
- Procedure 80 442
- Key expansion modules 443 443
- Procedure 81 443
- Configuring your CAP 444
- CLS=APY) 445
- Using common CAP features 450
- Direct Station Select (BFS) 451
- Directory Number (DN) 451
- Display Queue (Disp Queue) 452
- Make Busy 452
- Override 453
- Privacy Release (Priv Rls) 455
- Transfer 456
- Other CAP features 457
- Feature requirements 458
- Feature interactions 458
- Feature programming 458
- Feature operation 461
- Prompt Response Description 466
- EOVR Enhanced Override FFC 466
- Appendix A 467
- CRC protocol specifications 468
- Index 471 471
- 472 Index 472
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