Nortel Networks P0919439 Manual de usuario descargar pdf (Pagina 29)

Issue 07 Nortel Networks Call Center Reporting Set Up and Operation Guide

Using Nortel Networks Call Center Reporting

Starting Nortel Networks Call Center Reporting

1. To start the Nortel Networks Call Center Reporting Master Client, double-click on

the Call Center Reporting icon on the desktop of the Master Client PC.

Note: At the same time, the RDB Server will automatically open and start to collect

data from the Call Center. When the RDB Server is operational an icon in the

form of a bar graph will be shown on the Windows taskbar on the Master

Client PC Desktop.

RDB Server taskbar icon

Note: The first time Nortel Networks Call Center Reporting is started on the Master

Client it will create Configuration Database, which is required for the

RDBServer to operate correctly. Because of this, ensure that the first time

you start Nortel Networks Call Center Reporting on the Master Client you

start it by double-clicking on the Call Center Reporting icon on the desktop of

the Master Client PC.

2. To start a Nortel Networks Call Center Reporting Multiple Client, double-click on the

Call Center Reporting Client icon on the desktop of the Multiple Client PC.

Remember, for the Multiple Client(s) to operate correctly, the RDB Server on

the Master Client must already be running.

Entering Nortel Networks Call Center Reporting (Log In)

Before you can access the configuration or management information you have to Log In to the

system. For security, this process requires a User ID and a Password.

1. From the menu bar select L

evel and then click Log-In…, or

2. Click the Log In icon on the toolbar.

3. You must now enter a User ID number and Password. The ID number entered

indicates which Skillsets you wish to view or administer.

To be able to access all of the Skillsets you must enter the System Manager User ID

and Password. The User ID for the System Manager is 900. To restrict your

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Nortel Networks P0919439 Manual de usuario Pagina 29