Nortel Networks P0919439 Manual de usuario descargar pdf (Pagina 77)

Management Reports

Issue 07 Nortel Networks Call Center Reporting Set Up and Operation Guide

The Print Option window

3. Click the Report Type(s) to be printed.

4. Click the Format required.

5. Click Print.

Note: If a Graphical format is chosen for any reports that are only available in a

numerical format, the report will not print.

Abandoned Caller ID Report

The Abandoned Caller ID Report provides a detailed record of all abandoned calls. The system

stores Abandoned Caller ID information for seven days, (this includes the current day). The most

current information automatically replaces the oldest information. This report is only available

for individual Skillsets, not for the System level.

To view the Abandoned Caller ID Report:

1. From the System Manager Main window, click M

anagement-Info.

2. Click on A

bandoned Caller ID Report….

3. Select the day required.

4. Click O

pen.

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Nortel Networks P0919439 Manual de usuario Pagina 77