Nortel Networks P0919439 Manual de usuario descargar pdf (Pagina 47)

Wallboards

Issue 07 Nortel Networks Call Center Reporting Set Up and Operation Guide

Sending Wallboard Messages

A Message can be sent manually to a Wallboard at any time.

1. From the Message tab, click and highlight the Message you want to send.

2. Click S

end.

Note: If the Message is sent from the System level, then after clicking S

end, a

dialog box will open with the option to send the Message to either the System

Wallboard only, or to All Wallboards. Click the option required.

3. Click OK to sent the Message.

Wallboard Alarms

A Wallboard Alarm can be set up so that when a specific Parameter reaches a critical threshold

either a Message is sent to the Wallboard or, if no Message is required, the alarmed Parameter on

the Wallboard will flash. Wallboard Alarms can be used to alert your staff of a critical condition

such as too many calls in the Skillset call queue or too many Agents in the not ready state. An

audible Buzzer accompanies Wallboard Alarms if this option is configured in the Wallboard

Settings tab.

If the alarm condition is still true following an alarm from Norstar Call Center

Reporting being sent to the wallboards, a new alarm is sent. If you have

configured the alarm to send a scrolling message then you will not be able to

see the actual parameter values on the wallboard as these are cleared before the

message is scrolled. Repeated alarm messages will obscure the parameter

values for the duration of their scrolling. If this is happening on your site and

you do not wish it happen then you can configure static alarms. These are

‘blinking’ alarms without messages. Remember: if the alarm sends a wallboard

message, once the configured alarm threshold has been met, the wallboard will

not display stats until the alarm condition is no longer met and the alarm

message disappears.

Creating a Wallboard Alarm

1. From the main menu, click Management-Info.

2. From the drop down menu select Wallboard. The Wallboard window will open.

3. Click the Alarm tab. This will show any Alarms that have been previously created.

4. Click N

ew.

5. From the drop down menu option titled Parameter, select the Parameter that you

want to use as the alarm trigger.

1 2 ... 42 43 44 45 46 47 48 49 50 51 52 ... 94 95

Sin comentarios

Nortel Networks P0919439 Manual de usuario Pagina 47