Nortel Networks P0919439 Manual de usuario descargar pdf (Pagina 30)

Using Nortel Networks Call Center Reporting

Nortel Networks Call Center Reporting Set Up and Operation Guide Issue 07

activities to only one Skillset enter a Skillset level (also called Supervisor level) User

ID and Password. The Supervisor User Ids are 901 for Skillset One, 902 for Skillset

Two and so on, up to 950 for Skillset Fifty.

Note: The User IDs are pre-set at 900, 901, 902 … 950. and cannot be altered. The

Passwords also default to 900, 901, 902 … 950, but the Passwords may be

changed in the configuration.

With the default User IDs and Passwords, you would enter User ID 900, Password

900 to gain access to the system as the System Manager; you would enter User ID

901, Password 901 to gain access as the Supervisor of Skillset One and you would

enter User ID 914, Password 914 to gain access as the Supervisor of Skillset

Fourteen.

4. If you wish to make changes to the Configuration, click the Access to Configuration

box. This will enable you to change the Configuration settings for the Call Center

Reporting software. If you are Logging In as the System Manager (900) you will be

able to change all of the Configuration settings. If you are Logging In at Skillset

Level (901 … 950), you will only be able to change some settings directly related to

that particular Skillset.

Nortel Networks Call Center Reporting Log-In dialog box

5. Click OK.

Note: With the Access to Configuration option enabled Nortel Networks Call

Center Reporting monitors the PC for user activity on the keyboard or the

mouse. As a security precaution, after a period of 15 minutes with no activity

the user is automatically logged out.

Exiting Nortel Networks Call Center Reporting Master Client (Log Out)

To Log Out and leave the user interface screen open:

1. Select L

evel and then click Log-Out.

To Log Out and close the user interface:

1. Select L

evel and click Log-Out & Exit….

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Nortel Networks P0919439 Manual de usuario Pagina 30