Nortel Networks P0919439 Manual de usuario descargar pdf (Pagina 57)

Real Time information

Issue 07 Nortel Networks Call Center Reporting Set Up and Operation Guide

Skillset level - Real Time Screen

The information displayed in the Skillset Real Time - Chart window includes:

Skillset Real Time - Chart

Number of lines on incoming calls

Number of lines on outgoing calls

Number of lines with calls waiting

Number of lines with calls waiting > alarm

Number of lines available for calls

Number of agents on incoming calls

Number of agents on outgoing calls

Number of agents in the not ready state

Number of agents available to take calls

The information displayed in the Skillset Real Time - Agents window includes:

Skillset Real Time - Agents

Names of all agents on incoming calls and the duration (minutes and seconds)

Names of all agents on outgoing calls and the duration (minutes and seconds)

Names of all agents who are in the not ready state with the duration (minutes and seconds)

Names of all agents who are available to take calls

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Nortel Networks P0919439 Manual de usuario Pagina 57