Nortel Networks NN44200-313 Manual de usuario descargar pdf (Pagina 17)

CallPilot resource conﬁguration

This task describes how to conﬁgure CallPilot 5.0 resources on the

Communication Server 1000 (CS 1000) or Meridian 1 (M1) system.

CallPilot can be provided only on a per-customer basis on the CS 1000

or M1 system. AML messages used for communications between the

telephony switch and CallPilot contain a customer number to which CallPilot

belongs. In these procedures, ensure that you enter the correct customer

number in the overlays.

CallPilot resource conﬁguration tasks

The following is a list of tasks you perform to conﬁgure CallPilot 5.0

resources on the CS 1000 or M1 system. To link to detailed procedures

for each task, click the text.

•

"Conﬁguring a new ELAN ID and VAS ID (LD 17)" (page 18)

•

"Conﬁguring system parameters (LD 17)" (page 19)

•

"Deﬁning CallPilot in the customer data block (LD 15)" (page 20)

•

"Conﬁguring the Route Data Block (LD 16)" (page 22)

•

"Conﬁguring Automatic Call Distribution (LD 23)" (page 23)

•

"Conﬁguring the DFDN (LD 23)" (page 24)

•

"Conﬁguring the CDN queue (LD 23)" (page 25)

•

"Conﬁguring ACD agents (LD 11)" (page 26)

•

"Provisioning telephones (LD 11)" (page 27)

•

"Enabling card slots (LD 32)" (page 29)

•

"Saving CS 1000/M1 changes (LD 43)" (page 30)

Nortel CallPilot

Quickstart Guide

NN44200-313 01.02 Standard

5.0 19 May 2008

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Nortel Networks NN44200-313 Manual de usuario Pagina 17