Nortel Networks NN44200-313 Manual de usuario descargar pdf (Pagina 27)

Provisioning telephones (LD 11) 27

Prompt Response Notes

TN aaa.bbb.ccc.ddd Terminal Number, where a =

loop, b = shelf, c = MGATE card

slot, d = channel for that card

(0–31).

DES dddddd Description.

CUST

Customer number for CallPilot.

CLS

WTA UNR VCE MMA FLAX

KEY 0 ACD xxxx 0 yyyy xxxx = the ACD defined above

in the procedure "Configuring

Automatic Call Distribution (LD

23)" (page 23).

yyyy = the position ID of the

agent,

For example: KEY: 0 ACD 4500

0 4571

KEY 1 SCN xxxx xxxx = Single Call Non ringing

KEY 2 MSB

KEY 3 NRD

KEY 4 TRN

KEY 5 AO3

Tech tip: Take note of the TN, Key 0 position ID, and Key 1 SCN

conﬁgured here. These parameters are required later in the CallPilot

server conﬁguration.

Repeat step 3 for each ACD agent channel required.

To exit the overlay, enter ****.

—End—

Provisioning telephones (LD 11)

In the examples in this procedure, an i2004 Model NTDU92 is used. To

conﬁgure other models, refer to IP Phones: Description, Installation, and

Operation (553-3001-368) and Telephones & Consoles: Description,

Installation and Operation (553-3001-367)

Step Action

Connect to the PBX.

Nortel CallPilot

Quickstart Guide

NN44200-313 01.02 Standard

5.0 19 May 2008

1 2 ... 22 23 24 25 26 27 28 29 30 31 32 ... 65 66

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Nortel Networks NN44200-313 Manual de usuario Pagina 27