Nortel Networks NN44200-313 Manual de usuario descargar pdf (Pagina 23)

Conﬁguring Automatic Call Distribution (LD 23) 23

Enter the appropriate values as described in the following table.

For prompts not listed in the following table, press Enter to accept

the default.

Table 9

LD 16 - Conﬁguring the Route Data Block

Prompt Response Notes

REQ CHG

TYPE rdb

CUST

Customer number for CallPilot.

ROUTE

xxx

Enter the number of the route

you wish to modify.

DES

aaa

Description for the route.

IDEF LOC

RCLS EXT

To exit the overlay, enter ****.

Tech tip: To view all conﬁgured routes, enter LD 21. Enter PRT at

the REQ prompt, RDB, and then the customer number, and press

Enter through the remaining prompts. Use the capture text function

in hyperterminal to save a text ﬁle of the output.

—End—

Conﬁguring Automatic Call Distribution (LD 23)

Conﬁgure only one ACD agent queue to service CallPilot, unless you are

enabling the Symposium Voice Services Support feature. This queue holds

all the agents that correspond to DS0 channels on the CallPilot server.

Step Action

Connect to the PBX.

Enter LD 23.

3 Enter the appropriate values as described in the following table.

For prompts not listed in the following table, press Enter to accept

the default.

Nortel CallPilot

Quickstart Guide

NN44200-313 01.02 Standard

5.0 19 May 2008

1 2 ... 18 19 20 21 22 23 24 25 26 27 28 ... 65 66

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Nortel Networks NN44200-313 Manual de usuario Pagina 23