Nortel Networks NN44200-313 Manual de usuario

Nortel CallPilotQuickstart GuideNN44200-313.

10 CallPilot 5.0 installation•Understanding of electrostatic discharge and how to prevent it.Electrostatic discharge (ESD) is the transfer of charge b

Time requirements 11•"CallPilot resource configuration" (page 17)•"CallPilot server preinstallation" (page 37)•"CallPilot serv

12 CallPilot 5.0 installationNortel CallPilotQuickstart GuideNN44200-313 01.02 Standard5.0 19 May 2008Copyright © 2007-2008, Nortel Networks.

13CS 1000/M1 system status checkThis task describes how to check the Communication Server 1000 (CS1000) or the Meridian 1 (M1) system status.To succes

14 CS 1000/M1 system status check•"Checking the status of the ELAN connection to the PBX (LD 48)" (page15)Checking the current IP address of

Checking the status of the ELAN connection to the PBX (LD 48) 15—End—Checking the ELAN interface status of the PBX (LD 137)Perform the following proce

16 CS 1000/M1 system status checkStep Action1Connect to the PBX.2Enter LD 48.3Enter STAT ELAN to display a list of current AML links.Note: Take note o

17CallPilot resource configurationThis task describes how to configure CallPilot 5.0 resources on theCommunication Server 1000 (CS 1000) or Meridian 1 (

18 CallPilot resource configurationConfiguring a new ELAN ID and VAS ID (LD 17)Define and configure the ELAN subnet for the AML link and its associatedVAS

Configuring system parameters (LD 17) 19Prompt Response NotesELANxxEnter the number entered forthe ELAN ID above.SECU YES5To exit the overlay, enter **

Document status: StandardDocument version: 01.02Document date: 19 May 2008Copyright © 2007-2008, Nortel NetworksAll Rights Reserved.Sourced in Canada.

20 CallPilot resource configurationPrompt Response NotesCSQIxxxEnter the number of CallPilotDS0 channels multiplied by 2.For example, if there are 24DS

Defining CallPilot in the customer data block (LD 15) 214Enter the appropr iate values as described in the following table todefine Call Redirection. Fo

22 CallPilot resource configurationTable 8LD 15 - Configuring Integrated Services Digital NetworkPrompt Response NotesREQ CHGTYPEnetCUSTxxCustomer numbe

Configuring Automatic Call Distribution (LD 23) 233Enter the appropriate values as described in the following table.For prompts not listed in the follo

24 CallPilot resource configurationTable 10LD 23 - Configuring Automatic Call DistributionPrompt Response NotesREQ NEWTYPE ACDCUSTxxCustomer number for

Configuring the CDN queue (LD 23) 25Table 11LD 23 - Configuring DFDNPrompt Response NotesREQ NEWTYPE ACDCUSTxxCustomer number for CallPilot.ACDNxxxxEnte

26 CallPilot resource configurationPrompt Response NotesTYPE CDNCUSTxxCustomer number for CallPilot.CDNxxxxControl DN of the CallPilotsystem (for examp

Provisioning telephones (LD 11) 27Prompt Response NotesTN aaa.bbb.ccc.ddd Terminal Number, where a =loop, b = shelf, c = MGATE cardslot, d = channel f

28 CallPilot resource configuration2Enter LD 11.3Enter the appropriate values as described in the following table.For prompts not listed in the followi

Enabling card slots (LD 32) 29Prompt Response NotesKEY 0 SCR xxxx Where xxxx is the line numberof the telephone. This is thenumber dialled or the line

HITACHI is a trademark of Hitachi Limited.LOGITECH is a trademark of Logitech, Inc.LUCENT is a trademark of Lucent Technologies, Inc.MATRA is a tradem

30 CallPilot resource configuration6To exit the overlay, enter ****.—End—Saving CS 1000/M1 changes (LD 43)Perform the following procedure to save all c

31CallPilot server g eneral descriptionThis section describes the hardware components of the CallPilot servers.For CallPilot Release 5.0, there are tw

32 CallPilot server general descriptionFigure 2600r CallPilot server - front panel LEDsTable 15600r CallPilot server - front panel LEDsLabel Descripti

1005r CallPilot server 33Figure 3600r CallPilot server - back panelTable 16600r CallPilot server - back panel controls and featuresLabel DescriptionA

34 CallPilot server general descriptionFigure 41005r CallPilot server - front panelTable 171005r CallPilot server - front panel LEDs and controlsLabel

1005r CallPilot server 35Label DescriptionR Hard drive 1 pull handleS Hard drive 1 release leverT Hard drive 0 pull handleU Hard drive 0 release level

36 CallPilot server general descriptionLabel DescriptionL USB 0 (dongle connects here)M Server management LAN portN SCSI port (does not require termin

37CallPilot ser ver preinstallationThis task describes the CallPilot server preinstallation.Recommended tools•The following is a list of recommended t

38 CallPilot server preinstallationCallPilot server preinstallation tasksThe following is a list of tasks you perform to prepare for CallPilot serveri

Unpacking the server 394Install the rack, or ensure that a pre-existing rack is properly installedwith sufficient space for the CallPilot server and pe

40 CallPilot server preinstallation•monitor•keyboard•mouse•USB modem•Tandberg tape drive•tapes•SCSI cable•power cordsPlace the peripheral devices in a

41CallPilot server installationThis task describes the CallPilot server installation.CallPilot ser ver installation tasksThe following is a list of ta

42 CallPilot server installation5Tighten all the nuts that you previously hand-tightened.6Slide the system into the rack.Check that the inner rail fits

Installing cables and grounds 436Set the SCSI ID on the tape dr ive to 6.7Install the monitor, keyboard, and mouse in the same location asthe server.I

44 CallPilot server installation3Install the power cords to all devices, but plug them only into thereceptacle, not into the end device. The devices r

Connecting the server to power and starting it 456Install and connect the DS30X cable from the switch MGATE cardto the CallPilot MPB96, starting from

46 CallPilot server installationStep Action1Plug the power cords into all peripheral devices, including themonitor, tape drive, and Ethernet switch or

47CallPilot server configurationThis task describes the CallPilot server configuration.CallPilot ser ver configuration tasksThe following is a list of ta

48 CallPilot server configuration3In the Service Update (SU)/PEP Installation page, select Yes, Ihave updates that I want to install now.4Click Next.A

Running the Configuration Wizard 49Running the Configuration WizardThis procedure covers basic provisioning only. You can perform additionalprovisioning

5ContentsHow to get help 7Getting help from the Nortel Web site 7Getting help over the phone from a Nortel Solutions Center 7Getting help from a speci

50 CallPilot server configurationa. Type the Computer name.b. Select the Time Zone.c. Type the Area Code and Country Code.d. Type the LDAP search base.

Running the Configuration Wizard 51a. In the CND box, type the CDN configured in the procedure"Configuring the CDN queue (LD 23)" (page 25).b.

52 CallPilot server configuration21When the configuration is complete, restart the CallPilot server.—End—Configuring new mailboxes and additional tasksPe

Backing up the system 538In the Channel Monitor page, under Channel Status, check thattwo channels are shown in dar k blue indicating an idle status.T

54 CallPilot server configurationb. In Select the specific date and time. <your time zone>, selectthe current date and time using the 24-hour cloc

55CallPilot server testingThis task describes how to test the CallPilot server.CallPilot ser ver testing tasksThe following is a list of tasks you per

56 CallPilot server testing•Check the provisioning, to ensure the PBX is on the samesubnet.•Check the provisioning of the telephony switch.2To check t

Verifying that each CallPilot channel is functioning correctly 573Type the test mailbox number for the telephone you are on, followedby the # key.4Typ

58 CallPilot server testingStep Action1Log on to CallPilot Manager on the local console.2In the CallPilot Manager toolbar, select Maintenance > Cha

What is next? 59What is next?For advanced configuration and provisioning information, refer to thefollowing NTPs:•Administrator Guide (NN44200-601) and

6 Contents1005r CallPilot server 33Front panel 33Back panel 35CallPilot server preinstallation 37Recommended tools 37CallPilot server preinstallation

60 CallPilot server testingNortel CallPilotQuickstart GuideNN44200-313 01.02 Standard5.0 19 May 2008Copyright © 2007-2008, Nortel Networks.

61AppendixInstalling the CallPilot 5.0 imageThe CallPilot 5.0 software comes preinstalled from the factory. If theinstalled image becomes corrupted, p

62 Appendix Installing the CallPilot 5.0 imageThe server starts the Windows 2003 configuration. During theWindows 2003 configuration, the server restart

63AppendixConfiguring phantom DNsThis appendix describes how to configure phantom DNs.There are two reasons to configure phantom DNs on the switch:•to cr

64 Appendix Configuring phantom DNs2Enter LD 97.3At the REQ prompt, enter CHG.4 At the TYPE prompt, enter SUPL.5At the SUPL prompt, enter xxxx, where x

Creating a phantom DN 65Prompt Response NotesCLS WTAUNRFTR DCFW nn xxxxNote: After you type theresponse and press Enter, theftr prompt appears again.

Nortel CallPilotQuickstart GuideCopyright © 2007-2008, Nortel NetworksAll Rights Reserved.Publication: NN44200-313Document status: StandardDocument ve

7How to get helpThis chapter explains how to get help for Nortel products and services.Getting help from the Nortel Web siteThe best way to get techni

8 How to get helpwww.nortel.com/ercGetting help through a Nortel distributor or resellerIf you purchase a service contract for your Nortel product fro

9CallPilot 5.0 installationThe CallPilot 5.0 Quickstart Guide provides basic instructions on newhardware installation and basic configuration of a Call