Nortel Networks P0990474 Manual de usuario Pagina 5
- Pagina / 94
- Tabla de contenidos
- SOLUCIÓN DE PROBLEMAS
- MARCADORES
Valorado. / 5. Basado en revisión del cliente
5
CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
Chapter 7
Password administration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Resetting passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Resetting the system administrator password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Resetting the password using a telephone (CallPilot Mini & CallPilot 150) . . . . . . . 49
Resetting the password using a telephone (CallPilot 150 only) . . . . . . . . . . . . . . . . 49
Resetting the operator password (CallPilot 150 only) . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Resetting the password using CallPilot Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Resetting the password using a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Resetting the Mailbox passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Resetting the password using CallPilot Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Resetting the password using a telephone (CallPilot 150 only) . . . . . . . . . . . . . . . . 51
Resetting the Call Center Administrator password (CallPilot 150 only) . . . . . . . . . . . . . 51
Resetting the Modem access password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Resetting the Modem access password using a telephone (CallPilot 150 only) . . . . . . . 52
Chapter 8
Backing up and restoring CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Installing the CallPilot Backup and Restore Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Backing up the CallPilot information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Restoring the CallPilot information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Retrieving the CallPilot log files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Chapter 9
Upgrading CallPilot Mini/CallPilot 150 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Upgrading the CallPilot software version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Upgrading the message storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Chapter 10
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Diagnosing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
The RS-232 terminal cannot communicate with CallPilot Mini/CallPilot 150 . . . . . . . . . 63
CallPilot Mini/CallPilot 150 does not function at all . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
The Power-on Diagnostics fail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Cannot access CallPilot Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
CallPilot Mini/CallPilot 150 fails during a start up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
General Delivery Mailbox greeting plays when you dial the Voicemail DN on
CallPilot Mini . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
All of the mailboxes disappear after a software upgrade . . . . . . . . . . . . . . . . . . . . . . . . . 66
CallPilot 150 Feature Codes are inactive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
To remove Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
CallPilot 150 does not reboot following **STARTUP . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
- CallPilot Mini/CallPilot 150 1
- Installation and Maintenance 1
- Trademarks 2
- Statement of conditions 2
- Regulatory Requirements 2
- Contents 3
- P0990474 03 10
- Before you begin 11
- Text conventions 11
- Related publications 12
- How to Get Help 13
- APAC (Asia Pacific) 14
- How to use this guide 15
- Chapter 1 15
- Warning and caution symbols 16
- Chapter 2 17
- System overview 17
- Compatibility 18
- Hardware overview 18
- PCMCIA slots 19
- Dimensions 19
- Voice message storage 20
- Chapter 3 21
- Managing the CallPilot system 22
- Chapter 4 23
- Table 6 LEDs during startup 27
- Chapter 5 29
- Creating an ACD Queue 30
- Assigning ACD Agents 32
- Scheduled Block (SCB) 33
- Computer requirements 34
- Browser requirements 34
- Configuring the terminal 36
- Chapter 6 47
- Chapter 7 49
- Password administration 49
- (CallPilot 150 only) 50
- Chapter 8 53
- Chapter 9 59
- Upgrading the message storage 60
- Chapter 10 63
- Troubleshooting 63
- The Power-on Diagnostics fail 65
- DN on CallPilot Mini 66
- Inactive feature 68
- LED error messages 68
- Appendix A 71
- Modem Access 71
- Windows 98 72
- Modem Access 73 73
- 74 Modem Access 74
- Modem Access 75 75
- 76 Modem Access 76
- Modem Access 77 77
- Modem Access 81 81
- 82 Modem Access 82
- Appendix B 83
- Norstar Directory Numbers 83
- Glossary 85
- 86 Glossary 86
- Glossary 87 87
- 88 Glossary 88
- Glossary 89 89
- 90 Glossary 90
- 94 Index 94
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