Nortel Networks P0990474 Manual de usuario descargar pdf (Pagina 57)

Chapter 8 Backing up and restoring CallPilot 57

CallPilot Mini/CallPilot 150 Installation and Maintenance Guide

Retrieving the CallPilot log files

The CallPilot log files are a tool used by your Nortel Networks representative to help diagnose a

CallPilot problem.

To retrieve the CallPilot log files:

1 Create a directory on your computer where you want to store the CallPilot log files.

2 Start the CallPilot Backup and Restore Utility (CallPilotBRU.exe).

The CallPilot Backup/Restore Utility screen appears.

3 Click the Log Files option.

4 In the Local Folder box, enter the path name of the directory on your computer in which you

want to store the CallPilot Log Files.

5 In the CallPilot 150 hostname or IP addresses box, enter the host name or IP address of the

CallPilot Mini/CallPilot 150 from which you want to retrieve the log files.

6 Click the OK button.

A confirmation dialog box appears.

7 If the information on the confirmation dialog is correct, click the Continue button.

If the information is not correct, click the Cancel button and repeat steps 4 to 6.

A dialog box appears when the Log files have been copied onto your computer. It will take

several minutes to copy the CallPilot log files to your computer.

8 Click the OK button.

Note: The information in the log files is intended for Nortel Networks service

representatives. You will need the assistance of a service representative to interpret the

information contained in these files.

You must install the CallPilot Backup and Restore Utility on the computer you are using to

retrieve the log files.

1 2 ... 52 53 54 55 56 57 58 59 60 61 62 ... 93 94

Sin comentarios

Nortel Networks P0990474 Manual de usuario Pagina 57