Nortel Networks P0990474 Manual de usuario Pagina 6
- Pagina / 94
- Tabla de contenidos
- SOLUCIÓN DE PROBLEMAS
- MARCADORES
Valorado. / 5. Basado en revisión del cliente
6
P0990474 03
Inactive feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Time on the CallPilot Mini/CallPilot 150 does not match the time on the telephone
system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
LED error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
LED 1 is blinking quickly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
LED 1 and LED 2 are blinking quickly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
LEDs 1 to 4 turn on at power up but do not briefly turn off during start up . . . . . . . . 69
One or more of LEDs 1 to 4 do not turn on after CallPilot Mini/CallPilot 150 has
finished starting up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
LED 6 does not turn on after CallPilot Mini/CallPilot 150 has finished starting up . . 69
Appendix A
Modem Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Configuring your computer to access the CallPilot modem . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Connecting a telephone to your computer modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Creating a Dial-Up Networking connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Creating a Dial-Up Networking connection on Windows 95 or Windows 98 . . . . . . 72
Configuring the Dial-Up Networking TCP/IP parameters on Windows 95 or
Windows 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Creating a Dial-Up Networking connection on Windows NT 4.0 . . . . . . . . . . . . . . . 73
Configuring the Dial-Up Networking TCP/IP parameters on Windows NT 4.0 . . . . . 74
Creating a Dial-Up Networking connection on Windows 2000 . . . . . . . . . . . . . . . . . 75
Configuring the Dial-Up Networking TCP/IP parameters on Windows 2000 . . . . . . 76
Installing the Nortel Networks Modem Configuration Utility . . . . . . . . . . . . . . . . . . . . . . 77
Enabling the modem on the CallPilot Mini/CallPilot 150 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Enabling Modem access using CallPilot Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Enabling Modem access using a telephone (CallPilot 150 only) . . . . . . . . . . . . . . . . . . 78
Changing the modem access password using a telephone (CallPilot 150 only) . . . . . . . 79
Disabling the Modem access password using a telephone (CallPilot 150 only) . . . . . . . 79
Connecting to the CallPilot system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Configuring your modem to access the CallPilot modem . . . . . . . . . . . . . . . . . . . . . . . . 80
Connecting to the CallPilot modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Configuring your modem for normal modem connections . . . . . . . . . . . . . . . . . . . . 82
Appendix B
Norstar Directory Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Programming CallPilot 150 DNs to memory buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
- CallPilot Mini/CallPilot 150 1
- Installation and Maintenance 1
- Trademarks 2
- Statement of conditions 2
- Regulatory Requirements 2
- Contents 3
- P0990474 03 10
- Before you begin 11
- Text conventions 11
- Related publications 12
- How to Get Help 13
- APAC (Asia Pacific) 14
- How to use this guide 15
- Chapter 1 15
- Warning and caution symbols 16
- Chapter 2 17
- System overview 17
- Compatibility 18
- Hardware overview 18
- PCMCIA slots 19
- Dimensions 19
- Voice message storage 20
- Chapter 3 21
- Managing the CallPilot system 22
- Chapter 4 23
- Table 6 LEDs during startup 27
- Chapter 5 29
- Creating an ACD Queue 30
- Assigning ACD Agents 32
- Scheduled Block (SCB) 33
- Computer requirements 34
- Browser requirements 34
- Configuring the terminal 36
- Chapter 6 47
- Chapter 7 49
- Password administration 49
- (CallPilot 150 only) 50
- Chapter 8 53
- Chapter 9 59
- Upgrading the message storage 60
- Chapter 10 63
- Troubleshooting 63
- The Power-on Diagnostics fail 65
- DN on CallPilot Mini 66
- Inactive feature 68
- LED error messages 68
- Appendix A 71
- Modem Access 71
- Windows 98 72
- Modem Access 73 73
- 74 Modem Access 74
- Modem Access 75 75
- 76 Modem Access 76
- Modem Access 77 77
- Modem Access 81 81
- 82 Modem Access 82
- Appendix B 83
- Norstar Directory Numbers 83
- Glossary 85
- 86 Glossary 86
- Glossary 87 87
- 88 Glossary 88
- Glossary 89 89
- 90 Glossary 90
- 94 Index 94
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