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•
whether the attendant pressed the Break-In key before or after dialing
the destination DN
Table 8
Attendant console break-in states
Console State Lamp State
Description
ALLOW Destination = LIT
Break-In = LIT
Tone = INTRUSION
The attendant can break in to the call and
extend the incoming call.
CONSULT ONLY Destination = FLASH
Break-In = LIT
Tone = INTRUSION
The attendant can break in to the call but cannot
extend the incoming call.
TEMPORARILY
DENIED 1
Destination = FLASH
Break-In = FLASH
Tone = BUSY/
OVERRIDE
The attendant temporarily cannot break in to
the call, and may attempt the break in later.
TEMPORARILY
DENIED 2
Destination = FAST
FLASH
Break-In = FLASH
Tone = OVERFLOW
The attendant temporarily cannot break in to
the call.
DENIED Destination = FLASH
Break-In = DARK
Tone = OVERFLOW
The attendant cannot break in to the established
call or extend the incoming call.
BREAK-IN IGNORED Destination = FLASH
Break-In = DARK
Tone = RING BACK
The attendant cannot break in. The attendant
should make a second break in attempt.
INVALID DN Destination = FLASH
Break-In = DARK
Tone = OVERFLOW
The attendant attempted to reach an invalid DN.
The attendant should dial the correct destination
DN.
Nortel Communication Server 1000
Features and Services - Book 1 of 6 (A to B)
NN43001-106 01.04 Standard
Release 5.0 27 July 2007
Copyright © 2007, Nortel Networks
.
- NN43001-106 1
- Revision History 3
- July 2006 4
- April 2006 4
- January 2006 4
- August 2005 4
- Revision History 5 5
- December 1995 6
- July 1995 6
- October 1994 6
- July 1994 6
- 2500 Telephone Features 105 9
- 500 Telephone Features 113 9
- 500/2500 Line Disconnect 119 9
- NN43001-106 01.04 Standard 10
- Release 5.0 27 July 2007 10
- Access Restrictions 153 12
- Alarm Management 177 12
- Attendant Announcement 211 14
- Attendant Barge-In 229 15
- Attendant Break-In 235 16
- Attendant Busy Verify 267 18
- Attendant Call Selection 273 19
- Attendant Consoles 283 19
- Attendant Delay 293 20
- Attendant Lockout 311 21
- Attendant Position Busy 323 22
- Attendant Recall 327 23
- Attendant Secrecy 341 24
- Attendant Splitting 345 24
- Autodial 371 26
- Autodial Tandem Transfer 381 27
- Automatic Answerback 389 27
- Automatic Guard Detection 397 28
- Automatic Hold 399 28
- Automatic Line Selection 405 29
- Automatic Redial 433 30
- Automatic Set Relocation 443 31
- Automatic Timed Reminders 453 32
- Automatic Wake Up 457 32
- Auxiliary Processor Link 487 33
- Auxiliary Signaling 489 33
- Background Terminal 507 35
- Office 509 35
- Backup and restore 515 35
- Bridging 549 36
- Busy Lamp Field 551 36
- Procedures 37
- 38 Contents 38
- How to get help 39
- 40 How to get help 40
- Features and Software options 41
- 10/20 Digit ANI on 911 Calls 79
- II digit definition 80
- CSN wireline calls format 80
- CSN wireless calls format 80
- Wireline 81
- Wireless 81
- Feature packaging 83 83
- Enhancements 97
- Call Clearance 98
- Clock Synchronization 98
- Feature description 99 99
- Idle trunk 100
- DID trunk 100
- Incoming COT call 101
- Feature implementation 102
- Operating parameters 102
- Feature interactions 102
- Feature packaging 102
- Feature operation 103
- 2500 Telephone Features 105
- 108 2500 Telephone Features 108
- Speed Call Controller 109
- Speed Call User 110
- System Speed Call User 110
- Permanent Hold 111
- 112 2500 Telephone Features 112
- 500 Telephone Features 113
- Feature operation 117 117
- 118 500 Telephone Features 118
- 500/2500 Line Disconnect 119
- 120 500/2500 Line Disconnect 120
- Figure 1 120
- Contents 125
- Feature description 125
- Feature interactions 127 127
- Feature operation 131 131
- Answer a Recall 132
- Attendant 132
- Feature operation 133 133
- Attendant Consoles 145
- Break-in to Enquiry Calls 145
- Call Detail Recording 145
- Feature interactions 147 147
- Complete the transfer 151
- Access Restrictions 153
- Class of Service restrictions 154
- Fully Restricted Service 154
- Feature description 155 155
- Semi-Restricted Service (SRE) 156
- Toll Denied Service (TLD) 156
- Unrestricted Service (UNR) 157
- Code Restriction 158
- Feature description 159 159
- Feature interactions 163 163
- 170 Access Restrictions 170
- Feature operation 175 175
- Alarm Management 177
- 178 Alarm Management 178
- Alternative Loss Plan 183
- 186 Alternative Loss Plan 186
- Application Module Link 191
- 192 Application Module Link 192
- Application Module 193
- 194 Application Module 194
- Attendant Administration 195
- Operating Parameters 196
- Feature Interactions 197
- 198 Attendant Administration 198
- End-to-End Signaling 199
- Hot Line 199
- Multi-Party Operations 199
- Feature Packaging 200
- Feature Implementation 200
- Feature Operation 201
- 202 Attendant Administration 202
- Call Forward 209
- Attendant Announcement 211
- Special options 213
- Announcement source types 213
- Tone interface announcements 213
- 214 Attendant Announcement 214
- Attendant Alternative Answer 215
- No Call Answer 215
- Call Answer on Announcement 215
- Call Answer Forced 215
- Feature interactions 217 217
- 218 Attendant Announcement 218
- Attendant Barge-In 229
- 234 Attendant Barge-In 234
- Attendant Break-In 235
- Feature interactions 237 237
- 238 Attendant Break-In 238
- Feature interactions 239 239
- 240 Attendant Break-In 240
- Pre-Dial Break-In 242
- 244 Attendant Break-In 244
- Prevention 245
- Feature interactions 251 251
- ATTENTION 260
- Attendant actions 260
- Undesired party action 261
- Desired party action 261
- Break-In to a conference 263
- Attendant Busy Verify 267
- Feature interactions 269 269
- 272 Attendant Busy Verify 272
- Attendant Call Selection 273
- Vertical keystrip 1 284
- Vertical keystrip 2 285
- Vertical keystrip 3 286
- Vertical keystrip 4 286
- Vertical keystrip 5 287
- Attendant Delay 293
- Autodial 295
- Attendant Forward No Answer 297
- Feature operation 309 309
- Attendant Lockout 311
- Attendant Overflow Position 313
- Operating parameters 315 315
- Feature interactions 317 317
- (500/2500 type) telephone 320
- Attendant Position Busy 323
- 326 Attendant Position Busy 326
- Attendant Recall 327
- Feature interactions 329 329
- 332 Attendant Recall 332
- Feature interactions 335 335
- Cancel Call Transfer 337
- Complete Call Transfer 338
- Feature operation 339 339
- Attendant Secrecy 341
- 344 Attendant Secrecy 344
- Attendant Splitting 345
- Attendant Supervisory Console 347
- Figure 5 348
- Attendant Service Observation 349
- Supervisory assistance 349
- Call an attendant 355
- Assist an attendant 356
- The indicator goes off 359
- Authorization Code Security 365
- Enhancement 365
- Feature interactions 367 367
- 374 Autodial 374
- Feature interactions 375 375
- Feature operation 379 379
- 380 Autodial 380
- Autodial Tandem Transfer 381
- Centrex Switchhook Flash 383
- Conference 383
- Digit Display 383
- Last Number Redial 383
- 388 Autodial Tandem Transfer 388
- Automatic Answerback 389
- 392 Automatic Answerback 392
- Automatic Call Distribution 393
- Automatic Guard Detection 397
- Automatic Hold 399
- Feature interactions 401 401
- 404 Automatic Hold 404
- Automatic Line Selection 405
- ANI signaling 410
- Feature description 411 411
- Feature description 417 417
- Figure 7 417
- Accounting (CAMA) Enhancement 418
- Trunk route assignments 421
- ANI failure 421
- CDR for 911 ANI calls 422
- Route Selection (RS-ANI) 422
- Operation 422
- Trunk types 423
- Directory Number 431
- Automatic Redial 433
- 436 Automatic Redial 436
- Feature interactions 437 437
- 442 Automatic Redial 442
- Automatic Set Relocation 443
- Modular Telephone Relocation 444
- Feature interactions 447 447
- Automatic Timed Reminders 453
- 456 Automatic Timed Reminders 456
- Automatic Wake Up 457
- Answer the wake up call 458
- 500 Wake Up calls 459
- 460 Automatic Wake Up 460
- Feature description 461 461
- 464 Automatic Wake Up 464
- Feature operation 473 473
- From an attendant console 474
- To Use Multiple Wake Up FFCs 475
- Activate single 475
- Activate repeat (daily) 475
- Deactivate single 475
- Deactivate all 475
- 476 Automatic Wake Up 476
- Feature operation 483 483
- Verification 484
- Feature operation 485 485
- Auxiliary Processor Link 487
- Auxiliary Signaling 489
- B34 Codec Static Loss Plan 491
- Downloading 491
- DTI2 Pad Switching 495
- B34 Dynamic Loss Switching 499
- Echo Suppression 503
- Background Terminal 507
- 508 Background Terminal 508
- Network Wide Virtual Office 509
- Backup and restore 515
- Introduction 516
- Backup rules 516
- Backup rules 517 517
- Figure 8 517
- FMD rule type 518
- RMD rule type 519
- SCS rule type 520
- Backup schedules 521
- 522 Backup and restore 522
- Figure 12 522
- Backup schedules 523 523
- Click OK to confirm delete 523
- 524 Backup and restore 524
- Figure 13 524
- Backup schedules 525 525
- Backup scheduler 526
- Corrupted backup data 526
- FTP data transfer failure 526
- Manual operation 527
- Automatic operation 527
- Defining backup schedules 527
- 528 Backup and restore 528
- Figure 14 528
- Backup history 529
- 530 Backup and restore 530
- Figure 15 530
- Overlay administration 531
- Removing a backup rule 535
- Printing a backup rule 535
- Removing a backup schedule 536
- Printing a backup schedule 537
- 538 Backup and restore 538
- Deactivate: 546
- Accept incoming call by boss: 546
- Feature operation 547 547
- Bridging 549
- Busy Lamp Field 551
- 552 Busy Lamp Field 552
- Feature description 553 553
- Figure 17 553
- 558 Busy Lamp Field 558
- Operating parameters 561 561
- Busy Tone Detection for Japan 567
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