Nortel-networks NN43001-106 Manual de usuario Pagina 393
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Automatic Call Distribution
Automatic Call Distribution (ACD) is an optional feature. The ACD feature is
used when a large number of incoming calls are answered by a group of
ACD-assigned telephones. Incoming calls are served on a first-in, first-out
basis and are distributed among the available telephones so that the agent
position that has been idle the longest is provided with the first call. This
guarantees that incoming calls are distributed equally to all agents.
Consult the following NTPs for information regarding the ACD feature:
• Automatic Call Distribution: Descr iption (553-3001-351)
Nortel Communication Server 1000
Features and Services - Book 1 of 6 (A to B)
NN43001-106 01.04 Standard
Release 5.0 27 July 2007
Copyright © 2007, Nortel Networks
.
- NN43001-106 1
- Revision History 3
- July 2006 4
- April 2006 4
- January 2006 4
- August 2005 4
- Revision History 5 5
- December 1995 6
- July 1995 6
- October 1994 6
- July 1994 6
- 2500 Telephone Features 105 9
- 500 Telephone Features 113 9
- 500/2500 Line Disconnect 119 9
- NN43001-106 01.04 Standard 10
- Release 5.0 27 July 2007 10
- Access Restrictions 153 12
- Alarm Management 177 12
- Attendant Announcement 211 14
- Attendant Barge-In 229 15
- Attendant Break-In 235 16
- Attendant Busy Verify 267 18
- Attendant Call Selection 273 19
- Attendant Consoles 283 19
- Attendant Delay 293 20
- Attendant Lockout 311 21
- Attendant Position Busy 323 22
- Attendant Recall 327 23
- Attendant Secrecy 341 24
- Attendant Splitting 345 24
- Autodial 371 26
- Autodial Tandem Transfer 381 27
- Automatic Answerback 389 27
- Automatic Guard Detection 397 28
- Automatic Hold 399 28
- Automatic Line Selection 405 29
- Automatic Redial 433 30
- Automatic Set Relocation 443 31
- Automatic Timed Reminders 453 32
- Automatic Wake Up 457 32
- Auxiliary Processor Link 487 33
- Auxiliary Signaling 489 33
- Background Terminal 507 35
- Office 509 35
- Backup and restore 515 35
- Bridging 549 36
- Busy Lamp Field 551 36
- Procedures 37
- 38 Contents 38
- How to get help 39
- 40 How to get help 40
- Features and Software options 41
- 10/20 Digit ANI on 911 Calls 79
- II digit definition 80
- CSN wireline calls format 80
- CSN wireless calls format 80
- Wireline 81
- Wireless 81
- Feature packaging 83 83
- Enhancements 97
- Call Clearance 98
- Clock Synchronization 98
- Feature description 99 99
- Idle trunk 100
- DID trunk 100
- Incoming COT call 101
- Feature implementation 102
- Operating parameters 102
- Feature interactions 102
- Feature packaging 102
- Feature operation 103
- 2500 Telephone Features 105
- 108 2500 Telephone Features 108
- Speed Call Controller 109
- Speed Call User 110
- System Speed Call User 110
- Permanent Hold 111
- 112 2500 Telephone Features 112
- 500 Telephone Features 113
- Feature operation 117 117
- 118 500 Telephone Features 118
- 500/2500 Line Disconnect 119
- 120 500/2500 Line Disconnect 120
- Figure 1 120
- Contents 125
- Feature description 125
- Feature interactions 127 127
- Feature operation 131 131
- Answer a Recall 132
- Attendant 132
- Feature operation 133 133
- Attendant Consoles 145
- Break-in to Enquiry Calls 145
- Call Detail Recording 145
- Feature interactions 147 147
- Complete the transfer 151
- Access Restrictions 153
- Class of Service restrictions 154
- Fully Restricted Service 154
- Feature description 155 155
- Semi-Restricted Service (SRE) 156
- Toll Denied Service (TLD) 156
- Unrestricted Service (UNR) 157
- Code Restriction 158
- Feature description 159 159
- Feature interactions 163 163
- 170 Access Restrictions 170
- Feature operation 175 175
- Alarm Management 177
- 178 Alarm Management 178
- Alternative Loss Plan 183
- 186 Alternative Loss Plan 186
- Application Module Link 191
- 192 Application Module Link 192
- Application Module 193
- 194 Application Module 194
- Attendant Administration 195
- Operating Parameters 196
- Feature Interactions 197
- 198 Attendant Administration 198
- End-to-End Signaling 199
- Hot Line 199
- Multi-Party Operations 199
- Feature Packaging 200
- Feature Implementation 200
- Feature Operation 201
- 202 Attendant Administration 202
- Call Forward 209
- Attendant Announcement 211
- Special options 213
- Announcement source types 213
- Tone interface announcements 213
- 214 Attendant Announcement 214
- Attendant Alternative Answer 215
- No Call Answer 215
- Call Answer on Announcement 215
- Call Answer Forced 215
- Feature interactions 217 217
- 218 Attendant Announcement 218
- Attendant Barge-In 229
- 234 Attendant Barge-In 234
- Attendant Break-In 235
- Feature interactions 237 237
- 238 Attendant Break-In 238
- Feature interactions 239 239
- 240 Attendant Break-In 240
- Pre-Dial Break-In 242
- 244 Attendant Break-In 244
- Prevention 245
- Feature interactions 251 251
- ATTENTION 260
- Attendant actions 260
- Undesired party action 261
- Desired party action 261
- Break-In to a conference 263
- Attendant Busy Verify 267
- Feature interactions 269 269
- 272 Attendant Busy Verify 272
- Attendant Call Selection 273
- Vertical keystrip 1 284
- Vertical keystrip 2 285
- Vertical keystrip 3 286
- Vertical keystrip 4 286
- Vertical keystrip 5 287
- Attendant Delay 293
- Autodial 295
- Attendant Forward No Answer 297
- Feature operation 309 309
- Attendant Lockout 311
- Attendant Overflow Position 313
- Operating parameters 315 315
- Feature interactions 317 317
- (500/2500 type) telephone 320
- Attendant Position Busy 323
- 326 Attendant Position Busy 326
- Attendant Recall 327
- Feature interactions 329 329
- 332 Attendant Recall 332
- Feature interactions 335 335
- Cancel Call Transfer 337
- Complete Call Transfer 338
- Feature operation 339 339
- Attendant Secrecy 341
- 344 Attendant Secrecy 344
- Attendant Splitting 345
- Attendant Supervisory Console 347
- Figure 5 348
- Attendant Service Observation 349
- Supervisory assistance 349
- Call an attendant 355
- Assist an attendant 356
- The indicator goes off 359
- Authorization Code Security 365
- Enhancement 365
- Feature interactions 367 367
- 374 Autodial 374
- Feature interactions 375 375
- Feature operation 379 379
- 380 Autodial 380
- Autodial Tandem Transfer 381
- Centrex Switchhook Flash 383
- Conference 383
- Digit Display 383
- Last Number Redial 383
- 388 Autodial Tandem Transfer 388
- Automatic Answerback 389
- 392 Automatic Answerback 392
- Automatic Call Distribution 393
- Automatic Guard Detection 397
- Automatic Hold 399
- Feature interactions 401 401
- 404 Automatic Hold 404
- Automatic Line Selection 405
- ANI signaling 410
- Feature description 411 411
- Feature description 417 417
- Figure 7 417
- Accounting (CAMA) Enhancement 418
- Trunk route assignments 421
- ANI failure 421
- CDR for 911 ANI calls 422
- Route Selection (RS-ANI) 422
- Operation 422
- Trunk types 423
- Directory Number 431
- Automatic Redial 433
- 436 Automatic Redial 436
- Feature interactions 437 437
- 442 Automatic Redial 442
- Automatic Set Relocation 443
- Modular Telephone Relocation 444
- Feature interactions 447 447
- Automatic Timed Reminders 453
- 456 Automatic Timed Reminders 456
- Automatic Wake Up 457
- Answer the wake up call 458
- 500 Wake Up calls 459
- 460 Automatic Wake Up 460
- Feature description 461 461
- 464 Automatic Wake Up 464
- Feature operation 473 473
- From an attendant console 474
- To Use Multiple Wake Up FFCs 475
- Activate single 475
- Activate repeat (daily) 475
- Deactivate single 475
- Deactivate all 475
- 476 Automatic Wake Up 476
- Feature operation 483 483
- Verification 484
- Feature operation 485 485
- Auxiliary Processor Link 487
- Auxiliary Signaling 489
- B34 Codec Static Loss Plan 491
- Downloading 491
- DTI2 Pad Switching 495
- B34 Dynamic Loss Switching 499
- Echo Suppression 503
- Background Terminal 507
- 508 Background Terminal 508
- Network Wide Virtual Office 509
- Backup and restore 515
- Introduction 516
- Backup rules 516
- Backup rules 517 517
- Figure 8 517
- FMD rule type 518
- RMD rule type 519
- SCS rule type 520
- Backup schedules 521
- 522 Backup and restore 522
- Figure 12 522
- Backup schedules 523 523
- Click OK to confirm delete 523
- 524 Backup and restore 524
- Figure 13 524
- Backup schedules 525 525
- Backup scheduler 526
- Corrupted backup data 526
- FTP data transfer failure 526
- Manual operation 527
- Automatic operation 527
- Defining backup schedules 527
- 528 Backup and restore 528
- Figure 14 528
- Backup history 529
- 530 Backup and restore 530
- Figure 15 530
- Overlay administration 531
- Removing a backup rule 535
- Printing a backup rule 535
- Removing a backup schedule 536
- Printing a backup schedule 537
- 538 Backup and restore 538
- Deactivate: 546
- Accept incoming call by boss: 546
- Feature operation 547 547
- Bridging 549
- Busy Lamp Field 551
- 552 Busy Lamp Field 552
- Feature description 553 553
- Figure 17 553
- 558 Busy Lamp Field 558
- Operating parameters 561 561
- Busy Tone Detection for Japan 567
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