Nortel Networks DMS/MSL-100 Manual de usuario descargar pdf (Pagina 115)

Symposium and DMS/MSL-100 Switch Guide 115

Glossary

A accelerator key

A key on a phoneset that an agent can use to place a call quickly. When an agent

presses an accelerator key, the system places the call to the configured number

associated with the key. For example, if an agent presses the Emergency key, the

system places a call to the agent’s supervisor.

access class

A collection of access levels that defines the actions a member of the access

class can perform within the system. For example, a member of the

Administrator access class might be given a collection of Read/Write access

levels.

access level

A level of access or permission given to a particular user for a particular

application or function. For example, a user might be given View Only access to

historical reports.

ACD call

See Automatic call distribution call.

ACD-DN

See Automatic call distribution directory number.

ACD group

See Automatic call distribution group.

ACD routing table

See Automatic call distribution routing table.

ACD su/jointfilesconvert/26718/bgroup

See Automatic call distribution su/jointfilesconvert/26718/bgroup.

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Nortel Networks DMS/MSL-100 Manual de usuario Pagina 115