Nortel Networks DMS/MSL-100 Manual de usuario Pagina 138
- Pagina / 144
- Tabla de contenidos
- SOLUCIÓN DE PROBLEMAS
- MARCADORES
Valorado. / 5. Basado en revisión del cliente
138 Symposium Call Center Server
Index Standard 1.0
configuring (continued)
agent phonesets,
71
agent phonesets on the server, 72
agents on the server, 77
BGDATA, 44
CDNs, 66
CDNs in controlled mode, 62
CDNs in default mode, 62
CDNs on server, 68
CUSTNTWK, 51
DNISs on server, 68
DNs, 66
logon, 40
logon IDs, 76
phoneset keys, agent, 69
phoneset keys, supervisor, 74
phoneset, agent, 69, 71
phoneset, agent on the server, 72
phoneset, supervisor, 74
phoneset, supervisor on the server, 75
RAN and music routes, 56
SCAICOMS, 43
SCAIGRP, 46
SCAIPROF, 49
SCAISSRV, 47
server, 55
server logon, 38
supervisor phoneset keys, 74
supervisor phonesets, 74
supervisor phonesets keys, 74
supervisor phonesets on the server, 75
supplementary DN, 67
switch, 35
switch resources, 54
controlled mode
configuring CDNs,
62
CUSTNTWK
configuring,
51
D
default mode
configuring CDNs,
62
Digitally Recorded Announcement Machine, 24
DMS password
ICM security,
39
logon parameters, 85
DN, supplementary, 67
DNISs
configuring on server,
68
verifying configuration, 99
verifying configuration sample script, 100
DNs, configuring, 66
E
emergency notification of supervisors, 107
G
groups for phonesets, 60
H
Hold/UnHold
no activity on Agent RTD,
109
reporting, 12
I
iButton, 12
ICM
link verification,
89
LinkPlexer, 17, 105
multiple applications, 105
ICM security
DMS password,
39
linkset name, 39
remote host IP address, 39
IDs
configuring for agent logon,
76
configuring for logon, 76
L
LinkPlexer, 17, 105
linkset name, ICM security, 39
- 297-2183-912 1
- Publication history 5
- Contents 7
- 4 Troubleshooting 101 8
- Getting started 9
- Overview 10
- Skills you need 11
- What’s new in Release 5.0? 12
- Components 13
- April 2004 Getting started 15
- Classic Client 16
- Web Client 16
- ATTENTION 20
- Support for switch features 24
- Phoneset displays 26
- LOB codes 27
- Variable Wrap feature 29
- Night service feature 30
- Configuration tasks 32
- Configuring the switch 35
- In this section 37
- Before you begin 38
- Configuring ICM security 39
- Configuring logon 40
- Printing data in the tables 42
- Configuring SCAICOMS 43
- Configuring BGDATA 44
- Configuring SCAIGRP 46
- Configuring SCAISSRV 47
- Configuring SCAIPROF 49
- Configuring CUSTNTWK 51
- Configuring the server 55
- Configuring ACD groups 57
- ACD group, not the CDN 60
- Configuring ACD subgroups 65
- Configuring DNs 66
- Configuring agent phonesets 69
- Phoneset keys 74
- ! position ID 75
- ! Observation key (OBS) 75
- ! Answer Emergency key (AEMK) 75
- ! Agent Status key (ASK) 75
- Configuring logon IDs 76
- Table of relationships 83
- Predefined values 84
- Succession 86
- Verifying the configuration 87
- To create a static route 89
- Logon failure 90
- To verify ACD configurations 91
- ! The phoneset type is MDC 93
- To verify agent logons 94
- To verify CDN configurations 96
- Sample script 100
- Verifying DNIS configurations 100
- Troubleshooting 101
- Subsystem link problems 103
- Troubleshooting Standard 1.0 104
- April 2004 Troubleshooting 105
- Introduction 106
- Appendix A 111
- Preinstallation checklist 111
- A accelerator key 115
- Glossary Standard 1.0 116
- April 2004 Glossary 117
- C call age 118
- D DBMS 120
- E ELAN 122
- F first-level threshold 123
- G global settings 123
- H Host Data Exchange 123
- N network interface card 126
- P pegging 127
- S sample script 129
- T TAPI 133
- U user-created script 134
- V validation 135
- Reader Response Form 141
Relacionado con productos y manuales para Software Nortel Networks DMS/MSL-100
Software Nortel Networks NN46120-104 Manual de usuario
(300 paginas)
(300 paginas)
Software Nortel Networks P0887496 Manual de usuario
(95 paginas)
(95 paginas)
Software Nortel Networks 608(WL) Manual de usuario
(222 paginas)
(222 paginas)
Software Nortel Networks BCM50 Manual de usuario
(352 paginas)
(352 paginas)
Software Nortel Networks NN43001-121 Manual de usuario
(304 paginas)
(304 paginas)
Software Nortel Networks 40M2420 Manual de usuario
(382 paginas)
(382 paginas)
Software Nortel Networks P0886629 Manual de usuario
(81 paginas)
(81 paginas)
Software Nortel Networks NN43001-504 Manual de usuario
(228 paginas)
(228 paginas)
Software Nortel Networks NN43001-106 Manual de usuario
(616 paginas)
(616 paginas)
Software Nortel Networks 8672ATME Manual de usuario
(162 paginas)
(162 paginas)
© 2020, manymanuals.es. Todos los derechos reservados | 0.057 s |
Manymanuals.com
Manymanuals.de
Manymanuals.fr
Manymanuals.it
Manymanuals.pl
Manymanuals.cz
Manymanuals.es
Manymanuals-pt.com
Comentarios a estos manuales