Nortel Networks DMS/MSL-100 Manual de usuario descargar pdf (Pagina 71)

Symposium and DMS/MSL-100 Switch Guide 71

April 2004 Configuring the switch

! Define the ACD group to which the agent phoneset belongs in table

ACDGRP (see “Configuring ACD groups” on page 57).

! Define the ACD su/jointfilesconvert/26718/bgroup to which the agent phoneset belongs in table

ACDSGRP (see “Configuring ACD su/jointfilesconvert/26718/bgroups” on page 65).

Configuring agent phonesets

1 Start the Service Orders utility by typing SERVORD and pressing Enter.

Result: The > prompt appears.

2 Type new $ and press Enter.

Result: The DN prompt appears.

3 Enter the DN for the In Calls key on the phoneset.

Result: The LCC_ACC prompt appears.

4 Enter a valid value. This is the value of the set type (for example, m2616).

The result that appears after you enter this value varies depending on the

type of set you are using.

Result: The GROUP prompt appears.

5 Type the name of the customer group to which you added the ECM in the

CUSTNTWK table.

Result: The SUBGRP prompt appears.

6 Type the name of the customer su/jointfilesconvert/26718/bgroup to which the agent phoneset

belongs (usually 0) and press Enter.

Result: The NCOS prompt appears.

7 Enter a valid value.

Result: The SNPA prompt appears.

8 Enter a valid value.

Result: The KEY prompt appears.

9 Enter a valid value.

Result: The RINGING prompt appears.

10 Type Y and press Enter.

Result: The LEN_OR_LTID prompt appears.

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Nortel Networks DMS/MSL-100 Manual de usuario Pagina 71