Nortel Networks DMS/MSL-100 Manual de usuario Pagina 137
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Valorado. / 5. Basado en revisión del cliente
Symposium and DMS/MSL-100 Switch Guide 137
Index
A
ACD
configuring groups,
57
groups and su/jointfilesconvert/26718/bgroups verification, 91
groups for CDN, configuring, 57
ring threshold, 62
su/jointfilesconvert/26718/bgroups, configuring, 65
verification, 91
ACD DNs
ACD groups configuration,
60
configuring, 67
agents
calls not presented,
108
configuring ACD groups configuration, 60
configuring logon IDs, 76
configuring on the server, 77
configuring phoneset, 72
configuring phoneset keys, 69
configuring phoneset on the server, 72
configuring phonesets, 69, 71
unable to log on, 107
verifying agents configuration, 94
verifying phoneset configuration, 92, 94
B
BGDATA
configuring,
44
updating table, 44
Business Group, logon parameters, 85
C
Call Agent Card, 15
CDNs
configuring,
66
configuring in controlled mode, 62
configuring in default mode, 62
configuring on server, 68
verifying configuration, 95
client
components,
16
components
client,
16
server, 16
configuration
checking for server,
81
DNIS sample script, 100
logon failure, 90
music and RAN routes sample script, 97
server, 80
server and switch datafill, 83
troubleshooting, 106
verification overview, 88
verifying ACD, 91
verifying ACD groups and su/jointfilesconvert/26718/bgroups, 91
verifying agent phonesets, 92
verifying agents, 94
verifying CDNs, 95
verifying DNISs, 99
verifying ICM link, 89
verifying music and RAN routes, 97
verifying phonesets, 92
verifying server logon, 89
verifying supervisor, 94
verifying supervisor phonesets, 93
configuring
ACD,
60
ACD DN, 67
ACD groups, 57
ACD groups for ACD DNs, 60
ACD groups for agents, 60
ACD groups for CDN, 57
ACD su/jointfilesconvert/26718/bgroups, 65
agent logon IDs, 76
agent phoneset, 69
agent phoneset keys, 69
- 297-2183-912 1
- Publication history 5
- Contents 7
- 4 Troubleshooting 101 8
- Getting started 9
- Overview 10
- Skills you need 11
- What’s new in Release 5.0? 12
- Components 13
- April 2004 Getting started 15
- Classic Client 16
- Web Client 16
- ATTENTION 20
- Support for switch features 24
- Phoneset displays 26
- LOB codes 27
- Variable Wrap feature 29
- Night service feature 30
- Configuration tasks 32
- Configuring the switch 35
- In this section 37
- Before you begin 38
- Configuring ICM security 39
- Configuring logon 40
- Printing data in the tables 42
- Configuring SCAICOMS 43
- Configuring BGDATA 44
- Configuring SCAIGRP 46
- Configuring SCAISSRV 47
- Configuring SCAIPROF 49
- Configuring CUSTNTWK 51
- Configuring the server 55
- Configuring ACD groups 57
- ACD group, not the CDN 60
- Configuring ACD subgroups 65
- Configuring DNs 66
- Configuring agent phonesets 69
- Phoneset keys 74
- ! position ID 75
- ! Observation key (OBS) 75
- ! Answer Emergency key (AEMK) 75
- ! Agent Status key (ASK) 75
- Configuring logon IDs 76
- Table of relationships 83
- Predefined values 84
- Succession 86
- Verifying the configuration 87
- To create a static route 89
- Logon failure 90
- To verify ACD configurations 91
- ! The phoneset type is MDC 93
- To verify agent logons 94
- To verify CDN configurations 96
- Sample script 100
- Verifying DNIS configurations 100
- Troubleshooting 101
- Subsystem link problems 103
- Troubleshooting Standard 1.0 104
- April 2004 Troubleshooting 105
- Introduction 106
- Appendix A 111
- Preinstallation checklist 111
- A accelerator key 115
- Glossary Standard 1.0 116
- April 2004 Glossary 117
- C call age 118
- D DBMS 120
- E ELAN 122
- F first-level threshold 123
- G global settings 123
- H Host Data Exchange 123
- N network interface card 126
- P pegging 127
- S sample script 129
- T TAPI 133
- U user-created script 134
- V validation 135
- Reader Response Form 141
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