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38 Symposium Call Center Server
Configuring the switch Standard 1.0
Overview of configuring the server logon
Introduction
Symposium Call Center Server must log on to the switch using an ICM linkset
before it can acquire switch resources and exchange messages. Up to 96 linksets
can be configured on each switch. A linkset can only be associated with one
installation of Symposium Call Center Server. Similarly, Symposium Call
Center Server can only be associated with one linkset to the switch. To allow
Symposium Call Center Server to log on to the switch, you must configure the
following tables on the switch:
Before you begin
Before you perform this procedure, log on to the switch from a Maintenance
Administration Position (MAP) terminal with a user ID that has the privilege
levels required to change these tables.
SCAICOMS Defines linkset names and assigns them to the appropriate
hardware device. This enables a logical pathway through the
EIU to Symposium Call Center Server.
BGDATA Allows multiple switches to share MDC features. This table
associates a business group ID (BGID) with a customer group.
SCAIGRP Associates a business group ID for a customer group with a
linkset. The parameters specified allow Symposium Call
Center Server to log on to the switch.
SCAISSRV Defines a series of profiles for ICM messages, and what
information is included in the messages.
SCAIPROF Assigns services to Symposium Call Center Server by
associating them with a linkset.
CUSTNTWK Assigns a network ID to your organization’s network. The
network ID identifies your organization’s network within the
telephony environment.
- 297-2183-912 1
- Publication history 5
- Contents 7
- 4 Troubleshooting 101 8
- Getting started 9
- Overview 10
- Skills you need 11
- What’s new in Release 5.0? 12
- Components 13
- April 2004 Getting started 15
- Classic Client 16
- Web Client 16
- ATTENTION 20
- Support for switch features 24
- Phoneset displays 26
- LOB codes 27
- Variable Wrap feature 29
- Night service feature 30
- Configuration tasks 32
- Configuring the switch 35
- In this section 37
- Before you begin 38
- Configuring ICM security 39
- Configuring logon 40
- Printing data in the tables 42
- Configuring SCAICOMS 43
- Configuring BGDATA 44
- Configuring SCAIGRP 46
- Configuring SCAISSRV 47
- Configuring SCAIPROF 49
- Configuring CUSTNTWK 51
- Configuring the server 55
- Configuring ACD groups 57
- ACD group, not the CDN 60
- Configuring ACD subgroups 65
- Configuring DNs 66
- Configuring agent phonesets 69
- Phoneset keys 74
- ! position ID 75
- ! Observation key (OBS) 75
- ! Answer Emergency key (AEMK) 75
- ! Agent Status key (ASK) 75
- Configuring logon IDs 76
- Table of relationships 83
- Predefined values 84
- Succession 86
- Verifying the configuration 87
- To create a static route 89
- Logon failure 90
- To verify ACD configurations 91
- ! The phoneset type is MDC 93
- To verify agent logons 94
- To verify CDN configurations 96
- Sample script 100
- Verifying DNIS configurations 100
- Troubleshooting 101
- Subsystem link problems 103
- Troubleshooting Standard 1.0 104
- April 2004 Troubleshooting 105
- Introduction 106
- Appendix A 111
- Preinstallation checklist 111
- A accelerator key 115
- Glossary Standard 1.0 116
- April 2004 Glossary 117
- C call age 118
- D DBMS 120
- E ELAN 122
- F first-level threshold 123
- G global settings 123
- H Host Data Exchange 123
- N network interface card 126
- P pegging 127
- S sample script 129
- T TAPI 133
- U user-created script 134
- V validation 135
- Reader Response Form 141
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