Nortel Networks DMS/MSL-100 Manual de usuario descargar pdf (Pagina 32)

32 Symposium Call Center Server

Getting started Standard 1.0

Configuration tasks

Introduction

Configuration of the switch to communicate with Symposium Call Center

Server involves installing and configuring the EIU, installing and configuring

ICM, configuring the switch, and configuring Symposium Call Center Server.

Note: The rules for the EIU also apply to the 3PC card.

Before you begin

Before you begin to install and configure either the EIU or the ICM link, you

must ensure you have performed all tasks and recorded all required information

as detailed in the following list:

! Obtain an EIU Media Access Control (MAC) address from Nortel

Networks. You can request a MAC address by e-mailing a request to Nortel

Networks at the following address:

macadd@nortelnetworks.com

! Ensure that Nortel Networks enabled the DMS features for ACD routing

and the ICM link (Software Option Control [SOC]).

! Configure ACD groups and the included agents on the switch.

! Install the three required DMS EIU circuit packs.

! Datafill the DMS IP interface tables.

! Install the necessary client drivers (for example, an IVR and TAPI).

! Test the TCP/IP link between the client application and the DMS EIU

interface.

! Install all required applications (for example, IVR system and Symposium

Call Center Server).

If your installation of Symposium Call Center Server includes a router system

and firewall, you must also complete these tasks:

! Install the network cable from the EIU to the router and firewall.

! Configure the DMS side router and firewall.

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Nortel Networks DMS/MSL-100 Manual de usuario Pagina 32