Nortel Networks DMS/MSL-100 Manual de usuario descargar pdf (Pagina 61)

Symposium and DMS/MSL-100 Switch Guide 61

April 2004 Configuring the switch

Result: The utility prompts you for the MSQS.

13 Enter a valid value.

Result: The utility prompts you for the DISTRING.

14 Enter a valid value.

Result: The utility prompts you for the OBSWTONE.

15 Enter a valid value.

Result: The utility prompts you for the FRCNGTSV.

16 Enter a valid value.

Result: The utility prompts you for the AGTASSN.

17 Enter a valid value. This is required for ICM.

Result: The FORCING prompt appears. Forcing is an option that is not

datafilled unless you are using it in the existing ACD groups.

18 Set FORCING to NONE.

Result: The VARWRAP prompt appears.

19 When an agent releases a call, the Variable Wrap feature prevents another

call from being presented to the agent for a specific period of time. You

must select the Variable Wrap feature and define TIMER (the length of the

wrap period) in seconds.

If TIMER is set to a value greater than 0, once an active call is released, the

agent is not available to receive any new calls for the length of time

specified.

If TIMER is set to the value 0, once the active call is released, the agent

immediately becomes available to receive new calls.

If you do not configure Variable Wrap on the switch, the Release Guard

feature is enabled. Release Guard prevents calls from being presented to

the agent for 1 second after an active call is released.

Result: The NRONSDN prompt appears.

20 Select this option if you do not want Symposium Call Center Server to

present calls to agents who are active on their secondary DN. The server

can only acquire and monitor one secondary DN on each phoneset.

Result: The utility prompts you to save the new ACD group.

21 Type $ to end the datafill for the group.

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Nortel Networks DMS/MSL-100 Manual de usuario Pagina 61