Nortel Networks DMS/MSL-100 Manual de usuario descargar pdf (Pagina 128)

128 Symposium Call Center Server

Glossary Standard 1.0

phoneset

The physical device, connected to the switch, to which calls are presented. Each

agent and supervisor must have a phoneset.

phoneset display

The display area on an agent’s phoneset where information about incoming calls

can be communicated.

Position ID

A unique identifier for a phoneset, used by the switch to route calls to the

phoneset. Referred to as Telephony/Port Address in Symposium Call Center

Server.

primary ACD-DN

A directory number that callers can dial to reach an ACD group.

primary script

A script that is executed or referenced by the Master script. A primary script can

route calls to skillsets, or it can transfer routing control to a secondary script. See

also Master script, script, secondary script.

R RAN

recorded announcement

RAN route

See recorded announcement route.

RAS

See Remote Access Services.

Real-time Statistics Multicast

An interface that provides real-time information to third-party applications in

either multicast or unicast format.

recorded announcement route

A resource installed on the switch that offers a recorded announcement to

callers.

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Nortel Networks DMS/MSL-100 Manual de usuario Pagina 128