Nortel Networks DMS/MSL-100 Manual de usuario Pagina 15
- Pagina / 144
- Tabla de contenidos
- SOLUCIÓN DE PROBLEMAS
- MARCADORES
Valorado. / 5. Basado en revisión del cliente
Symposium and DMS/MSL-100 Switch Guide 15
April 2004 Getting started
Symposium Call Center Server supports the DMS, MLS-100, Succession 2000,
and Communication Server 2100 switches. Throughout this guide, the term
DMS Switch applies to all the supported switch types.
Note: If the link to the server goes down, ACD routing configured on the switch
provides a backup method for handling calls.
3PC
The Third-Party Core (3PC) card (also known as the Call Agent Card) provides
processing power for the Communication Server 2100 compact configurations.
EIU
The Ethernet Interface Unit (EIU) enables the switch to connect to an Ethernet
network for communication with Symposium Call Center Server.
Note: The rules for the EIU also apply to the 3PC card.
ICM
The Intelligent Call Manager (ICM) serves as an interface between Symposium
Call Center Server and the switch. The ICM receives information from the
switch and transmits it to Symposium Call Center Server. It receives information
from the server and transmits it to the switch.
The number available for Symposium Call Center Server depends on the number
of other ICM-based applications connecting to the switch. The switch can
support up to 16 ICM connections for CCM05/SCAI07 through CCM13/
SCAI15, and up to 96 for CCM14/SCAI15 and higher. (This value is determined
by the data in the iphost.)
Symposium Call Center Server requires software packages ICM00001,
ICM00010, or ICM00020 MSL09.
Note: You must configure certain parameters to establish a secure ICM session.
For more information about configuring ICM security, see the Administrator’s
Guide.
- 297-2183-912 1
- Publication history 5
- Contents 7
- 4 Troubleshooting 101 8
- Getting started 9
- Overview 10
- Skills you need 11
- What’s new in Release 5.0? 12
- Components 13
- April 2004 Getting started 15
- Classic Client 16
- Web Client 16
- ATTENTION 20
- Support for switch features 24
- Phoneset displays 26
- LOB codes 27
- Variable Wrap feature 29
- Night service feature 30
- Configuration tasks 32
- Configuring the switch 35
- In this section 37
- Before you begin 38
- Configuring ICM security 39
- Configuring logon 40
- Printing data in the tables 42
- Configuring SCAICOMS 43
- Configuring BGDATA 44
- Configuring SCAIGRP 46
- Configuring SCAISSRV 47
- Configuring SCAIPROF 49
- Configuring CUSTNTWK 51
- Configuring the server 55
- Configuring ACD groups 57
- ACD group, not the CDN 60
- Configuring ACD subgroups 65
- Configuring DNs 66
- Configuring agent phonesets 69
- Phoneset keys 74
- ! position ID 75
- ! Observation key (OBS) 75
- ! Answer Emergency key (AEMK) 75
- ! Agent Status key (ASK) 75
- Configuring logon IDs 76
- Table of relationships 83
- Predefined values 84
- Succession 86
- Verifying the configuration 87
- To create a static route 89
- Logon failure 90
- To verify ACD configurations 91
- ! The phoneset type is MDC 93
- To verify agent logons 94
- To verify CDN configurations 96
- Sample script 100
- Verifying DNIS configurations 100
- Troubleshooting 101
- Subsystem link problems 103
- Troubleshooting Standard 1.0 104
- April 2004 Troubleshooting 105
- Introduction 106
- Appendix A 111
- Preinstallation checklist 111
- A accelerator key 115
- Glossary Standard 1.0 116
- April 2004 Glossary 117
- C call age 118
- D DBMS 120
- E ELAN 122
- F first-level threshold 123
- G global settings 123
- H Host Data Exchange 123
- N network interface card 126
- P pegging 127
- S sample script 129
- T TAPI 133
- U user-created script 134
- V validation 135
- Reader Response Form 141
Relacionado con productos y manuales para Software Nortel Networks DMS/MSL-100
Software Nortel Networks NN46120-104 Manual de usuario
(300 paginas)
(300 paginas)
Software Nortel Networks P0887496 Manual de usuario
(95 paginas)
(95 paginas)
Software Nortel Networks 608(WL) Manual de usuario
(222 paginas)
(222 paginas)
Software Nortel Networks BCM50 Manual de usuario
(352 paginas)
(352 paginas)
Software Nortel Networks NN43001-121 Manual de usuario
(304 paginas)
(304 paginas)
Software Nortel Networks 40M2420 Manual de usuario
(382 paginas)
(382 paginas)
Software Nortel Networks P0886629 Manual de usuario
(81 paginas)
(81 paginas)
Software Nortel Networks NN43001-504 Manual de usuario
(228 paginas)
(228 paginas)
Software Nortel Networks NN43001-106 Manual de usuario
(616 paginas)
(616 paginas)
Software Nortel Networks 8672ATME Manual de usuario
(162 paginas)
(162 paginas)
© 2020, manymanuals.es. Todos los derechos reservados | 0.054 s |
Manymanuals.com
Manymanuals.de
Manymanuals.fr
Manymanuals.it
Manymanuals.pl
Manymanuals.cz
Manymanuals.es
Manymanuals-pt.com
Comentarios a estos manuales