Nortel Networks DMS/MSL-100 Manual de usuario descargar pdf (Pagina 55)

Symposium and DMS/MSL-100 Switch Guide 55

April 2004 Configuring the switch

! Configure each CDN to be acquired by the server and each primary or

supplementary ACD-DN to be monitored by the server.

! Configure the phonesets to be acquired and monitored by the server.

! Configure the logon IDs that agents and supervisors use to log on to their

phonesets (this is only required if it is required by the office parameters).

Configuring the server

To configure Symposium Call Center Server to acquire and monitor switch

resources, you must perform these tasks from the System window on the client:

! Configure and acquire CDNs.

! Configure and acquire phonesets.

! Configure RAN and music routes.

! Configure Dialed Number Identification Services (DNISs) that you want

the server to monitor.

! Configure agents and supervisors.

For detailed instructions, refer to the Administrator’s Guide. If you are using the

Symposium Web Client, refer to the Symposium Call Center Web Client Guide

and online Help for detailed instructions.

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Nortel Networks DMS/MSL-100 Manual de usuario Pagina 55