Nortel Networks DMS/MSL-100 Manual de usuario descargar pdf (Pagina 59)

Symposium and DMS/MSL-100 Switch Guide 59

April 2004 Configuring the switch

Result: The utility prompts you for the FRCNGTSV.

16 Enter a valid value.

Result: The OPTION prompt appears.

17 Enter a valid CDN.

Result: The DEFAULTGRP prompt appears.

18 Enter the name of the ACD group to which calls are sent when Symposium

Call Center Server is not responding.

Result: The RESPTM prompt appears.

19 Enter the time, in seconds, that elapses before calls are sent to the default

ACD group when Symposium Call Center Server is not responding. Nortel

Networks recommends that you enter a value of 60 seconds.

20 The NETICM prompt appears.NETICM must be defined for use with

CCM010/SCAI12 and subsequent versions. This causes the ACD to use

the node ID defined on the switch, rather than the business group ID

defined in BGDATA, to identify calls.

Result: The utility prompts you to save the new ACD group.

21 Type Y and press Enter.

22 Repeat steps 2 through 21 for each ACD group of this type that you want to

create.

23 To exit from the table, type quit and press Enter.

ATTENTION

Do not set this value for the CDN.

CAUTION

Risk of malfunction

Do not use this option unless you are using a network ACD.

Network ACDs are not supported by Symposium Call Center

Server. If you use a network ACD, the switch will take the call and

send it to an agent on another switch.

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Nortel Networks DMS/MSL-100 Manual de usuario Pagina 59