Nortel Networks DMS/MSL-100 Manual de usuario descargar pdf (Pagina 25)

Symposium and DMS/MSL-100 Switch Guide 25

April 2004 Getting started

Unsupported keys on agent phonesets

Do not configure the following keys on agent phonesets. Use of these keys

results in the incorrect agent status on the real-time displays (RTDs):

! Hotline

! Private line

! Voice call

! Dial Intercom

Transfers and conferences

A call is pegged as a transfer when the agent uses the Fast Transfer key. It is

pegged as a conference when the agent uses the 3-way calling (3WC) key.

Note: The transfer or conference is pegged when the agent completes the

transfer or conference by pressing the key the second time. Prior to this, RTD

displays the agent in ConsultInit status.

Secondary DN keys

An agent phoneset can contain multiple secondary DN keys. However, in this

release, Symposium Call Center Server can only monitor one DN key on each

phoneset. Therefore, Nortel Networks recommends that you configure only one

DN key on each agent phoneset.

You must add the ECM option against the secondary DN before the DN can be

acquired by Symposium Call Center Server.

Note: Symposium Call Center Server does not support multiple appearance

DNs.

Emergency key

The Emergency key enables an agent to forward a call to his or her supervisor in

the event of an emergency. When an agent presses the Emergency key, the

supervisor configured as the agent’s reporting supervisor on Symposium Call

Center Server is notified. The Emergency key on the supervisor phoneset rings,

and, if the supervisor is logged on to the server, the Emergency Indicator

appears.

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Nortel Networks DMS/MSL-100 Manual de usuario Pagina 25