Nortel Networks DMS/MSL-100 Manual de usuario descargar pdf (Pagina 75)

Symposium and DMS/MSL-100 Switch Guide 75

April 2004 Configuring the switch

3 Continue responding to the prompts to define the phoneset. Be sure to

define the following options:

! position ID

! Observation key (OBS)

! Answer Emergency key (AEMK)

! Agent Status key (ASK)

For more information about these and other available options, see the

SERVORD Reference Manual.

Result: The utility prompts you to save the new phoneset.

4 Type Y and press Enter.

5 Repeat steps 1 through 4 for each supervisor phoneset you want to define.

6 To exit from the table, type quit and press Enter.

Configuring supervisor phonesets on the server

After configuring supervisor phonesets on the switch, you must configure them

on Symposium Call Center Server. To do so, refer to the Administrator’s Guide.

If you are using the Symposium Call Center Web Client, refer to the Symposium

Call Center Web Client Guide and online Help for detailed instructions.

Notes:

1. The supervisor phonesets configured on the switch must have matching

data configured on Symposium Call Center Server. If, at any time, you edit

any of the data on Symposium Call Center Server, you must reconfigure the

resource on the switch.

2. If you intend to reconfigure a supervisor phoneset, you must first deacquire

the phoneset, edit the configuration parameters, and then reacquire the

phoneset.

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Nortel Networks DMS/MSL-100 Manual de usuario Pagina 75