Nortel Networks DMS/MSL-100 Manual de usuario descargar pdf (Pagina 134)

134 Symposium Call Center Server

Glossary Standard 1.0

threshold class

A set of options that specifies how statistics are treated in reports and real-time

displays. See also display threshold, pegging threshold.

Time-Division Multiplex

A method of transmission in which a signal is separated into multiple segments

at the transmission source, and then reassembled at the receiving end.

time intrinsic

A script element that stores information about system time, including time of

day, day of week, and week of year. See also call intrinsic, intrinsic, skillset

intrinsic, traffic intrinsic.

Token Ring

A PC network protocol developed by IBM. A Token Ring network is a type of

computer network in which all the computers are arranged schematically in a

circle.

traffic intrinsic

An intrinsic that inserts information about system-level traffic in a script. See

also call intrinsic, intrinsic, skillset intrinsic, time intrinsic.

transition mode

A skillset state in which the server presents already queued calls to a skillset.

New calls queued to the skillset are given out-of-service treatment. See also

night mode, out-of-service mode.

Transmission Control Protocol/Internet Protocol

The communication protocol used to connect devices on the Internet. TCP/IP is

the standard protocol for transmitting data over networks.

treatment

See call treatment.

U user-created script

A script that is created by an authorized user on the Symposium Call Center

Server system. Primary and secondary scripts are user-created scripts.

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Nortel Networks DMS/MSL-100 Manual de usuario Pagina 134