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Symposium and DMS/MSL-100 Switch Guide 91

April 2004 Verifying the configuration

Verifying ACD groups and su/jointfilesconvert/26718/bgroups

Introduction

To verify that ACD groups and su/jointfilesconvert/26718/bgroups are correctly defined, use the

ACDSHOW utility.

Before you begin

Before verifying the ACD configuration, you must log on to the switch from a

MAP terminal with a user ID that has the privilege levels required to access the

ACDSHOW utility.

To verify ACD configurations

Check the ACD configuration using the ACDSHOW command. (For more

information about this command, refer to the Translations Guide.) Ensure that

the following conditions have been met for each ACD group to which

ACD-DNs, phonesets, and agents are assigned:

! The AGTASSN option is enabled.

! The Variable Wrap (VARWRAP) option is enabled. When an agent releases

a call, the Variable Wrap feature prevents another call from being presented

to the agent for a specific period of time. If you do not want to allow wrap-

up time at the end of a call, set the wrap time to zero (0).

! The Not Ready on Secondary DN (NROSDN) option is enabled. Use this

option if you do not want Symposium Call Center Server to present calls to

agents who are active on their secondary DN.

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Nortel Networks DMS/MSL-100 Manual de usuario Pagina 91