Nortel Networks DMS/MSL-100 Manual de usuario descargar pdf (Pagina 140)

140 Symposium Call Center Server

Index Standard 1.0

Skillset display, 12, 109

subsystem link problem troubleshooting, 103

supervisor phoneset keys, configuring, 74

supervisor phonesets

configuring,

74, 75

verifying configuration, 93

supervisors

emergency notification,

107

unable to log on, 107

supervisors, configuring phoneset on the server,

75

switch

configuring datafill and server,

83

configuring resources, 54

datafill and server configuration relationship

table,

83

supported switches, 10

troubleshooting, 103

Symposium Call Center Server logon

parameters

Business Group,

85

DMS password, 85

MBG, 85

Network Node, 84

Service ID password, 85

service version, 86

Symposium Call Center Server Web Client, 10

T

table data

entering and editing,

42

printing, 42

Third-Party Core (3PC), 15

troubleshooting

agent Variable Wrap state,

108

agents or supervisors unable to log on, 107

calls not presented to agents, 108

client logon, 103

overview, 102

phoneset dial tone, 104

resource configuration, 106

server cannot acquire CDNs, 106

server cannot acquire phonesets, 106

server not monitoring activity on secondary

DN,

106

server not receiving switch information, 103

subsystem link problems, 103

supervisors emergency notification, 107

V

Variable Wrap state, 108

verifying

ACD,

91

ACD groups and su/jointfilesconvert/26718/bgroups, 91

agent phoneset configuration, 92

agents configuration, 94

CDNs configuration, 95

DNIS configuration, 99

DNISs sample script, 100

ICM link, 89

music and RAN route configuration, 97

music and RAN route sample script, 97

overview, 88

phoneset configuration, 92

server logon to switch, 89

supervisor phoneset configuration, 93

W

Web Client, 10

1 2 ... 135 136 137 138 139 140 141 142 143 144

Comentarios a estos manuales

Sin comentarios