Nortel Networks P0887496 Manual de usuario descargar pdf (Pagina 13)

Understanding Norstar PC Console

P0887496 01 Norstar PC Console 1.1 User Guide

Attractiveness of PC compatibility

Norstar PC Console has combined telecommunications with personal computing to make the

attendant’s job easier, faster, and more efficient.

Attendant types

Each PC that has the Attendant program installed is set up to handle calls either as a main

attendant, overflow attendant, backup attendant or assistant attendant. Each attendant type

provides flexibility in responding to calls. This ensures that all calls can be handled in a

professional and timely manner. For detailed information about attendant setups, refer to

Types of attendant setups

on page 13 .

Reports

Norstar PC Console provides reports, allowing you to

obtain periodic information such as the number of

incoming calls and who answered the calls. This is impor-

tant information because it can indicate the calling trends

within the business and the performance of the telephone

system.

Ability to handle growth

A one-time purchase of Norstar PC Console is often all

that is ever needed. If you want to add more attendant

positions as the company grows, Norstar PC Console is

easily expandable.

Use of existing hardware

There is no need for you to purchase additional dedicated

hardware to obtain the power of Norstar PC Console.

Provided you have the minimum computer requirements,

all that is needed is the software and a simple hardware

enabler allowing your computer to communicate with the

Norstar ICS.

Multi-tasking

Norstar PC Console works in a multi-tasking environment.

You can use your PC for other tasks such as word

processing in addition to attending to calls. You can quickly

switch from PC tasks to the Attendant main window when

there is an incoming call.

1 2 ... 8 9 10 11 12 13 14 15 16 17 18 ... 94 95

Sin comentarios

Nortel Networks P0887496 Manual de usuario Pagina 13