
Handling calls
45
P0887496 01 Norstar PC Console 1.1 User Guide
Using the Department box
You can search for a name by department on the
Full
tab using the
Department
box.
To search by department:
1. Click the down arrow of the
Department
box. A list of departments that are associated
with extensions appears in the drop down list.
Note
: Department names for each extension are created in the
Edit
Employee Information
dialog box.
2. Click a department name from the drop-down list and the department name appears in the
Department
box.
3. Click
Find
. All extensions matching the department are displayed in a list under the
Full
Directory
tab view.
4. In the
Directory
list box, click the name of the employee being called. The name appears
in the
Target
box.
5. After the search result is shown in the
Full
tab view, the
BLF
,
Selected
and
Assigned
tab
views remain unchanged. To restore all names in the
Full
tab view, click the
Show All
button.
Transferring a call
An active call can be transferred to an extension using the
Contacts
box, the
Target
box or
the
Directory
group box. A call can also be transferred to voice mail.
To transfer using the
Contacts
box:
1. Double-click the
telephone status
icon to the right of the
Contacts
box.The call is then
transferred to the displayed extension.
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