Nortel Networks P0887496 Manual de usuario descargar pdf (Pagina 28)

Working with the Attendant main window

Norstar PC Console 1.1 User Guide P0887496 01

Title bar

The title bar is located at the top of the Attendant main window. The program icon that appears

on the left side of the title bar when clicked contains: Restore, Move, Size, Minimize, Maximize,

and Close. The telephone icon and the program title, Norstar PC Console Attendant is

displayed. On the right side are the Windows standard

Minimize

Maximize

and

buttons.

Menu bar

The menu bar, located just beneath the title bar, displays the menus available including File,

Edit, View, Tools, Transfer, Caller, Target, Attendant and Help. From these menus you can

access many of the functions available in the Attendant program. The menu bar is always

visible on the Attendant main window.

Toolbar

The toolbar, located just beneath the menu bar, contains several buttons that provide quick

and easy access to selected Norstar PC Console functions.

Loop buttons

The

Loop

buttons are on the left of the Attendant main window labeled F1, F2 and so on, and

are used to answer calls. Each

Loop

button can handle a single call. The color of a

Loop

button and the displayed word indicate the type of call activity occurring. For example, a yellow

Loop

button with the displayed word

Ringing

indicates an incoming call at the attendant’s

extension. You can choose to hide or display all

Loop

buttons except those that indicate call

activity by selecting and de-selecting

Hide Loop Buttons

on the

View

menu. Refer to V

iew

menu on page 25.

Caller Information group box

The

Caller Information

group box, in the top center of the Attendant main window, displays

information about the caller that is stored in the Norstar PC Console database.

Call processing area

You can make and transfer calls by using the

Target

box and Call Processing buttons at the

top, far-right of the Attendant main window.

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Nortel Networks P0887496 Manual de usuario Pagina 28

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