Nortel Networks P0887496 Manual de usuario descargar pdf (Pagina 22)

Getting started

Norstar PC Console 1.1 User Guide P0887496 01

To define the overflow extension:

1. On the

Options

tab on the

Options

dialog box, click the

Extension

box in the

Redirect

calls to

group box.

2. Type the overflow attendant’s extension number.

3. Select

Call overflow occurs

to redirect calls when all of the main attendant’s

Loop

buttons are busy with calls.

Assistant attendant setup

An assistant attendant provides call coverage for one or more extensions in the system. This

means that an Attendant program can be set up so that it monitors all incoming calls to

specified extensions. Since the assistant typically uses a PC for other work, Norstar PC

Console provides a way to alert the assistant without requiring the main window to always be

visible on the system. By selecting

Assigned extension rings

in the

Options

dialog box, a

Call Notification

dialog box pops informing the assistant that an outside call for an Assigned

extension is present.

The

Assigned

feature is used when an employee would like the assistant attendant, such as

an administrative assistant, to answer the employees’ calls.

Note

: In most cases, calls that have originated from outside the

company, are displayed on the assistant attendant’s main

window. All internal calls from an extension to an assigned

extension functions as usual and are not displayed on the

assistant attendant’s main window.

The Assistant function is enabled by entering extensions into the

Assigned

box on the

Assigned

tab on the

Options

dialog box.

To add or remove an assistant attendant’s assigned extensions:

1. Click

Tools

in the Main menu then click

Options

in the

Tools

menu.

2. Click the

Assigned

tab on the

Options

dialog box.

To add an extension, click the extension you want in the

All extensions

box then click

to copy it to the

Assigned extensions

box.

To remove an extension from the

Assigned extensions

box, click the extension number

in the

Assigned extensions

box and click

The extensions that have been assigned can be viewed at any time by clicking on the

Assigned

tab in the

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