Nortel Networks P0887496 Manual de usuario descargar pdf (Pagina 21)

Getting started

P0887496 01 Norstar PC Console 1.1 User Guide

When the attendant needs to leave the position, the backup attendant position can be

activated by using the

OUT

button, , on the Attendant main window. This button indicates

that the attendant is no longer present at the station and that all calls should be diverted to the

specified position. After clicking , the attendant can complete the calls currently in

progress on the Attendant main window. New calls are displayed at the absent attendant’s PC,

but are also presented to the backup attendant’s PC. Even though the attendant is out, the

Attendant program is still able to process calls, if required.

To set up the backup attendant:

1. On the

Options

tab on the

Options

dialog box, click the

Extension

box in the

Redirect

calls to

group box.

2. Type the backup attendant’s extension number.

3. Select

I am Out

to control call redirection by on the toolbar of the Attendant

main window.

Overflow attendant setup

An overflow attendant receives calls that have been redirected from some other attendant

position as a result of more incoming calls than

Loop

buttons on the other Attendant program.

For example, if a main attendant is already handling six incoming calls, the next call would be

redirected to the overflow attendant until one of the main attendant’s six

Loop

buttons is free.

The overflow attendant may also be operating as a main attendant, an assistant attendant or

any combination of the attendant types.

Note

: As with all Attendant program setups, the Server ID and

Attendant extension options have to be set within the

Options

dialog box. Once this is done, the Attendant program

displays all incoming calls that arrive on the attendant’s

Norstar telephone.

When you set up an Attendant PC as the overflow, each Attendant PC that was originally set

up to receive incoming calls has to be setup to redirect calls to the overflow Attendant PC

whenever overflow conditions exist. At each Attendant PC, the overflow feature needs to be

activated.

Note

: Calls can be redirected to another Norstar PC Console

attendant or any Norstar extension.

When the overflow condition (all

Loop

buttons in use) occurs on the Attendant position, the

Loop

overflow icon, , in the Attendant Status Bar is turned on and the overflow call is

automatically diverted to the specified extension.

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