Nortel Networks P0887496 Manual de usuario descargar pdf (Pagina 64)

Maintaining caller and employee information

Norstar PC Console 1.1 User Guide P0887496 01

3. Click . This clears all boxes in the

Edit Caller Information

dialog box and

allows you to create a new caller record.

4. In the

Name

box, type the caller’s name in the format last name first, space, then first

name.

5. In the

Caller Type

box, click the down arrow then click a Caller Type, either Unclassified,

Personal, Employee, Vendor or Customer.

6. In the

Company

box, type the caller’s company’s name.

7. Click

Save

and the information can be recalled at a later date. If you click

without

saving, you are prompted with the message, “Do you want to save the current record?”.

Click

Yes

to save the record.

8. After you enter caller information, process the call by:

• transferring the call to the called party. Refer to Transferring a call

on page 45.

• placing the call on hold. Refer to Parking, holding and screening calls

on page 47.

• transferring the call to Norstar voice messaging. Refer to Transferring a call

on page

45.

• parking the call and paging the called party. Refer to Parking calls and paging employ-

ees on page 47.

To create a new name caller record from an existing caller record:

1. Click

Edit

in the

Caller Information

group box on the Attendant main window. The

Edit

Caller Information

dialog box appears.

2. Click . This clears only the

Name

box in the

Edit Caller Information

dialog

box and leaves all other boxes unchanged.

3. Place the cursor in the

Name

box and type the new caller’s name.

4. Click

Save

when done to save the record.

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Nortel Networks P0887496 Manual de usuario Pagina 64

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