Nortel Networks P0887496 Manual de usuario descargar pdf (Pagina 54)

Handling calls

Norstar PC Console 1.1 User Guide P0887496 01

To retrieve a parked call:

1. On the

Caller

menu, click

View Parked Calls.

2. Select the parked call in the

Parked Calls

dialog box.

3. Click

Retrieve

1. On the toolbar, click .

2. Select the parked call in the

Parked Calls

dialog box.

3. Click

Retrieve

To view all parked calls that are still in park:

1. On the

Caller

menu, click

View Parked Calls

. A

Parked Calls

dialog box appears and

lists all parked calls with the following information:

• the park number of the call

• the caller’s name (from the

Name

box of the

Caller Information

group box)

• the name or extension of the called employee

2. Click

. The

Parked Calls

dialog box closes.

Placing and retrieving calls on hold

Calls can be easily placed on

Hold

and retrieved quickly.

To put an incoming call on hold:

1. Click the

Ringing

Loop

button.

2. Click or click another Ringing

Loop

button. This automatically puts the

previous call on hold.

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Nortel Networks P0887496 Manual de usuario Pagina 54

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