Nortel Networks P0887496 Manual de usuario descargar pdf (Pagina 48)

Handling calls

Norstar PC Console 1.1 User Guide P0887496 01

A new incoming call is indicated by a yellow

Loop

button that displays the word

Ringing

Information about the call appears around the

Loop

button to assist you in personalized call

processing:

• A function key name, located above the

Loop

button, (F1 in the example) designates the

function key on the PC keyboard that relates to the ringing

Loop

button.

• A timer, found above the

Loop

button, indicates in minutes and seconds how long the call

has been active.

• A company name, displayed on the top line of the information to the right of the

Loop

but-

ton, shows the identity of the company that is calling. The company name is either from

the caller database or, if the caller is new, from the Caller ID name provided by the tele-

phone company. If you do not subscribe to Caller ID service, then this line of display will be

blank. A company name can be entered or edited using the

Caller Information

group box.

• The Caller ID name, displayed on the second line of the information to the right of the

Loop

button, shows the Caller ID number provided by the telephone company. If you do

not subscribe to Caller ID service, then this line of display will be blank.

• The bottom line of information to the right of the

Loop

button displays the name of the

Norstar ICS line that carried the call.

Note

: Norstar ICS line names are programmed in your Norstar ICS

by your telephone administrator.

Note

: If your Norstar ICS is shared by two or more companies, the

telephone administrator can associate the names of each

company with their particular hardware lines. This means that

you can tell which company is being called, even before

answering the call.

To answer an incoming call:

1. A

Loop

button turns yellow and the label changes to

Ringing

. You can respond to a call

one of four ways:

• Click the yellow

Ringing

Loop

button.

• Press the function key on the PC keyboard (for example,

) shown above the

Loop

button.

• Press the

Esc

key.

• Press the associated intercom or line key on your telephone.

The

Loop

button becomes green and displays the word

Active

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Nortel Networks P0887496 Manual de usuario Pagina 48

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