Nortel Networks P0887496 Manual de usuario descargar pdf (Pagina 20)

Getting started

Norstar PC Console 1.1 User Guide P0887496 01

Once the settings are completed, the Attendant program displays all incoming calls to the

attendant’s telephone which appear on the Attendant main window as a yellow

Ringing Loop

button. If the attendant’s telephone has been programmed to receive all incoming calls for the

company, that is as a main attendant, then the Norstar PC Console Attendant program now

also displays those calls.

In order to receive and make calls properly, the Attendant program requires that an extension

be associated with the program. The extension must be a valid extension on the Norstar

system and should be the telephone located at the attendant’s desk.

To set or change the attendant’s extension number:

1. Click

Tools

then

Options

. The

Options

dialog box appears with the

Options

tab dis-

played.

2. Click the

My Extension

box in the

Attendant

group box.

3. Type the extension number of the attendant’s telephone.

Part-time main attendant setup

The part-time main attendant is an attendant that is available to answer incoming calls and

also performs additional functions on the PC, such as word processing.

The difference between the full-time main attendant setup and the part-time main attendant

setup is that the part-time setup has additional Attendant options selected which allow

notification of incoming calls when the attendant program is minimized. Refer to Full-time main

attendant setup on page 13 and Setting up other attendant features on page 17.

Backup attendant setup

A backup attendant is an attendant position that receives calls that have been re-directed from

another attendant position. The backup attendant can, at the same time, be operating as a

main attendant or assistant attendant, or any combination of the attendant types.

Note

: As with all Attendant program setups, the Server ID and

Attendant extension options have to be set within the

Options

dialog box. Once this is done, the Attendant program

displays all incoming calls that arrive on the attendant’s

Norstar telephone. Refer to Setting up other attendant

features on page 17.

Each Attendant PC that was set up originally to receive incoming calls must be set up to re-

direct the calls to the backup Attendant PC.

Note

: Calls can be redirected to another Norstar PC Console

attendant or any Norstar extension within the company.

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