Nortel Networks P0887496 Manual de usuario descargar pdf (Pagina 66)

Maintaining caller and employee information

Norstar PC Console 1.1 User Guide P0887496 01

Finding and editing caller information

Caller information can be edited at any time and the changes can be saved.

To find caller information:

1. Click

Edit

in the

Caller Information

group box on the Attendant main window. The

Edit

Caller Information

dialog box appears.

2. Click . The

Find

dialog box appears.

The

Find

dialog box is used to find a caller’s name in the database. When the

Find

dialog

box opens, the cursor is in the

Name

box.

3. In the

Name

box, type the first letter or letters of the caller’s last name.

Note

: If the caller’s first name is used instead of their last name,

type the first letter or letters of the caller’s first name.

4. Click

or press

Enter

. The

Find

dialog box closes.

5. All matching names are displayed in the

Name

box of the

Edit Caller Information

dialog

box. If there is more than one name, a drop down list appears below the

Name

box.

6. Click on the caller name you want to edit. The information associated with that caller fills in

the

Edit Caller Information

dialog box.

To edit a caller’s record:

1. Make sure the caller name you want to edit is displayed in the

Edit Caller Information

dialog box. Position the cursor in the box you want to edit and make the change. Repeat if

needed.

2. Click

Save

to save the changes to the database.

3. Click

to close the

Edit Caller Information

dialog box.

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Nortel Networks P0887496 Manual de usuario Pagina 66

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