
Maintaining caller and employee information
61
P0887496 01 Norstar PC Console 1.1 User Guide
Note
: If you answer a call and then open the
Edit Caller
Information
dialog box without first selecting a name from
the
Name
box list, you must click
Edit
twice.
To delete an existing caller record:
1. Click
Edit
in the
Caller Information
group box on the Attendant main window. The
Edit
Caller Information
dialog box appears.
2. Make sure the caller name you want to delete is displayed.
3. Click . The record displayed in the
Edit Caller Information
dialog box is
deleted from the database.
Maintaining employee information
When Norstar PC Console is installed, employee information is extracted by the Server. This
information is automatically displayed in the
Directory
list box in the bottom center of the
Attendant main window.
The
Directory
list box has four different tabs that display lists of employees. They are
Full
,
BLF (Busy Lamp Field)
,
Assigned
and
Selected
. For further information, refer to Search
and edit functions in the Directory group box on page 36.
Working with the Directory list
Information in the
Directory
list appears in ascending order (for example, 1 to 9 or A to Z), and
sorting is based on the contents of only one column at a time. When there are different forms
of information in the same columns, priority is given in the following order: no information
entered (blank), numeric then alphabetic. For example, when you sort a
Name
column that
contains both names and extension numbers, the extension numbers appear before the
names.
You can sort Directory information by column in any of the tabbed views by clicking any
column heading. For example, to sort the directory by extension, click on the
Ext
column
heading. The listing appears with the extensions in numerical order.
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