Nortel Networks P0887496 Manual de usuario descargar pdf (Pagina 55)

Handling calls

P0887496 01 Norstar PC Console 1.1 User Guide

3. When the active call is placed on hold, the

Loop

button label changes to

Hold

and the

Loop

button color changes to blue.

To place a call on Hold at an active extension:

1. With an active call on the

Loop

button and the employee’s extension in the

Target

box,

click . When the active call is camped on the

Target

box extension (placed on

hold at the Target extension), the

Loop

button becomes idle.

2. The camped call sends a message with tones to the employee either on or off the

telephone, indicating a call is camped on their extension.

To retrieve a call on Hold:

1. Click the blue

Loop

button labeled

On Hold

. The

Caller Information

boxes show all of

the information related to this call.

2. Respond to the call accordingly.

Screening calls

You can screen calls by talking with the employee first and asking whether they want to talk to

the caller.

To screen/transfer a call:

1. Click . The active call goes on hold. The

Loop

button changes color to blue.

The extension rings and a

Screened Transfer

dialog box appears.

2. Ask the person being called if they can take the call. If the answer is yes, click

and the call is transferred. If the answer is no, perform the following steps.

3. Click

Cancel

4. Click the

Loop

button on which the call is being held to reconnect with the caller.

5. Process the call accordingly.

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Nortel Networks P0887496 Manual de usuario Pagina 55

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