Nortel Networks P0887496 Manual de usuario descargar pdf (Pagina 47)

P0887496 01 Norstar PC Console 1.1 User Guide

Handling calls

With Norstar PC Console, you can manage calls using either your PC’s mouse or the

keyboard. When a call comes in, you can respond to the caller either by using the telephone or

a headset.

Note

: It is recommended that you use a headset so that your hands

are free to enter information on your PC.

The basic steps in processing an incoming call with Norstar PC Console include:

answering a call. Refer to A

nswering calls as an attendant on page 41.

• finding the called person’s extension and placing it in the

Target

box. Refer to F

inding the

called person’s extension and placing it in the Target box on page 43.

• transferring a call. Refer to Transferring a call

on page 45.

Other telephone functions include:

• parking the incoming call and paging the employee. Refer to Parking, holding and screen-

ing calls on page 47.

• linking and joining calls. Refer to Linking and Joining calls

on page 50.

• handling a callback call. Refer to Handling a callback call

on page 51.

• making a call from the attendant’s extension. Refer to Making a call from the attendant’s

extension on page 53.

• managing calls at the employee’s telephone. Refer to Managing calls at the employee’s

telephone on page 54.

The following steps explain how you handle calls as an attendant using the Attendant main

window. For further information about and a diagram of the Attendant main window, refer to

Components of t

he Attendant main window on page 21.

Answering calls as an attendant

The Attendant main window has six

Loop

buttons that are used to answer calls.

Each

Loop

button can handle a single call in-progress. The color of the

Loop

button changes

based on the activity occurring. You can show or hide inactive

Loop

buttons by clicking

Hide

Loop Buttons

on the

View

menu. If hidden, the

Loop

buttons only appear when a call occurs.

Loop

Overflow

icon, , on the

Status Bar shows that calls are incoming beyond the sixth

Loop

button.

1 2 ... 42 43 44 45 46 47 48 49 50 51 52 ... 94 95

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